Eva Lane
Jarrell,TX
Summary
Dynamic Billing Specialist with expertise in medical billing and customer service at Xifin, Inc. Proven track record in resolving discrepancies and enhancing financial reporting. Skilled in billing systems and team collaboration, contributing to improved customer satisfaction and operational efficiency. Committed to compliance and fostering a positive work environment through mentorship and support.
Overview
25
25
years of professional experience
Work History
Billing Specialist
Xifin, Inc./Sonic Healthcare Usa
07.2013 - 07.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Streamlined billing process efficiency by implementing updated billing system.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Reg/Enroll Rep/Centralized Scheduling Supervisor
Austin Diagnostic Clinic
01.2001 - 07.2013
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Transitioned into a Supervisory role
- Verification of patient insurance
- Billed patient insurance
- Transferred patient to appropriate department for appointment
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Skills
- Billing systems and software
- Insurance verification
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Invoice generation
- Claim submission
- Denial management
- Medical billing expertise
- Patient account management
- Team collaboration
- Customer service
- Claims processing
Languages
Spanish
Timeline
Billing Specialist
Xifin, Inc./Sonic Healthcare Usa
07.2013 - 07.2025
Reg/Enroll Rep/Centralized Scheduling Supervisor
Austin Diagnostic Clinic
01.2001 - 07.2013
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