Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Eva Lanier

Satellite Beach,FL

Summary

A dedicated professional with extensive customer service experience, strong interpersonal and communication skills, and a clean driving record. A self-starter and have proven multitasking abilities. Committed to developing and maintaining professional relationships to increase profitability and repeat business.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
11.2021 - Current
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments to maintain the smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.

Personal Shopper/Delivery Driver

Independent Contractor
02.2019 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed professional relationships with customers to establish repeat business and increase trust.

Education

Bachelor of Arts - Journalism - Advertising

Louisiana State University And A&M College
Baton Rouge, LA

University of Hawaii At Manoa
Honolulu, HI

Eastern Florida State College
Melbourne, FL

Skills

  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Guest Relations
  • Detail Oriented
  • Issue Resolution

Additional Information

I know resumes generally show the last ten years of an applicant's work history, and I'd like to explain why mine does not. In early 1999, I took an indefinite leave from my job as an American Airlines flight attendant to stay home with my newborn. After having my second child in 2002, I officially resigned. In 2007, I began homeschooling and continued to do so until my youngest graduated in 2020. During that time, I taught at a local homeschool co-op and eventually organized and operated a co-op with another homeschool mom. That endeavor challenged me, sharpened my organization and customer service skills, and forced me to be more disciplined and take the initiative to reach set goals.

Timeline

Guest Advocate

Target
11.2021 - Current

Personal Shopper/Delivery Driver

Independent Contractor
02.2019 - Current

Bachelor of Arts - Journalism - Advertising

Louisiana State University And A&M College

University of Hawaii At Manoa

Eastern Florida State College
Eva Lanier