Eva Lefruit
Revere,MA
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Best Home Care
12.2022 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Workers' Compensation Claims Representative
ACE Employment Services
11.2019 - 04.2022
- Researched claims and incident information to deliver solutions and resolve problems.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained contact with claimants and attorneys to determine treatment status.
- Followed up with insured individuals regarding premium and deductibles payments.
Bank Teller
Santander Bank Us
09.2016 - 02.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Representative
Just Insurance
05.2014 - 04.2016
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
File Clerk
Broward County Courthouse
10.2012 - 03.2014
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Restored old files and archived completed files for future reference.
- Created and printed labels for well-organized filing.
- Classified documents according to specified guidelines.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Classified files based on source, type or other details.
Education
Bachelor of Laws - Law
Faculty Of Law And Economic
Haiti07-2009
Skills
- Intake documentation
- Daily timekeeping
- Schedule organization
- Calendar coordination
- Customer relations
- Critical thinking
- Problem-solving
- Referral coordination
- Valiant scheduling program
- Call screening
- Bilingual
- Attention to detail
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
Best Home Care
12.2022 - Current
Workers' Compensation Claims Representative
ACE Employment Services
11.2019 - 04.2022
Bank Teller
Santander Bank Us
09.2016 - 02.2017
Customer Service Representative
Just Insurance
05.2014 - 04.2016
File Clerk
Broward County Courthouse
10.2012 - 03.2014
Bachelor of Laws - Law
Faculty Of Law And Economic
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