Eva Leveson
PLANT CITY,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Law Office Of Michael T. Heider
02.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer needs accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for the attorney and clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for clients.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and attorney and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Drafted legal documents, including but not limited to deeds, contracts, amortization tables, etc.
- Protected assets to qualify for public benefits.
Education
High School Diploma -
Plant City High School
Plant City, FLSkills
- Spreadsheet Management
- Scheduling
- Database Management
- Letter Preparation
- Meeting Planning
- Data Entry
- Quality Assurance
- Document Control
- Bookkeeping
- Workflow Optimization
- Calendar Management
- Filing
- Research
- Appointment Scheduling
- Information Security
- Office Administration
- Customer Relations
- Data Organization
- Documentation and Reporting
- Relationship Building
- Attention to Detail
- Deadline-Oriented
- Computer Skills
- Database Entry
- Internet Research
- Resourceful
- Professional Communication
- Professional and Mature
- Conflict Mediation
- Documentation and Recordkeeping
- Staff Motivation
- Dedicated Team Player
- Critical Thinking
- Strategic Planning
Timeline
Administrative Assistant
The Law Office Of Michael T. Heider
02.2015 - Current
High School Diploma -
Plant City High School
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