- Enjoy participating in golf for overall physical and mental well-being
- Yoga
- Committed to improving personal fitness through regular participation in walking
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Historical Exploration
- Adventure Travel
- Road Trips
- Music
- Gardening
- Reading
Eva Libby
The Villages
Summary
Proven leader in customer service and sales, adept at complaint resolution and cross-functional coordination. At Babette's Furniture, I spearheaded initiatives that significantly enhanced client satisfaction and retention. My strong leadership and sales support skills have consistently driven growth and improved service quality, making me a valuable asset to any team.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Coordinator
Babette's Furniture
09.2016 - 05.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Contributed to the development of departmental policies and procedures aimed at improving service quality standards.
- Streamlined communication processes for improved efficiency and faster response times.
- Delivered exceptional client service experiences while maintaining compliance with company policies and industry regulations.
- Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
- Collaborated with cross-functional departments to resolve customer concerns and enhance overall experience.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Showroom Sales Consultant
City Furniture
09.2015 - 09.2016
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased client satisfaction by addressing their needs and concerns promptly and professionally.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Provided comprehensive support during promotional events, contributing to increased sales and foot traffic in the showroom.
- Drove sales growth with effective upselling techniques tailored to individual customers.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
Territory Sales Account Manager
Cooper Electric Supply Company
11.2008 - 07.2015
- Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
- Facilitated contract negotiation processes, ensuring mutually beneficial outcomes for both clients and our organization.
- Maintained thorough knowledge of industry trends and competitive landscape, positioning company offerings effectively against competitors.
- Utilized CRM software to track sales activities, analyze performance metrics, and develop actionable insights for continuous improvement efforts.
- Participated in trade shows and conferences, showcasing products while cultivating valuable industry connections for future collaboration opportunities.
- Provided exceptional customer service, enhancing brand reputation and fostering long-term partnerships with clients.
- Increased account growth by developing customized sales strategies and presenting tailored solutions to clients.
- Delivered comprehensive account management services, resulting in high levels of client retention and repeat business.
- Established strong rapport with key decision-makers across various organizations to build trust in our brand''s value proposition.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
Territory Account Manager
Graybar Electric Supply
08.1997 - 10.2008
- Developed and presented talks on available products and services that could meet current business needs.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory.
- Collaborated with cross-functional teams to ensure timely product delivery and post-sales support.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Researched competitor activity and used findings to develop sales growth strategies.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Muncy Junior/Senior High School
Muncy05-1976
Skills
- Complaint handling
- Sales support
- Decision-making capacity
- Reporting and documentation
- Strong leadership
- Cross-functional coordination
- Customer support
- Complaint resolution
- Quality assurance
- Service recommendations
Interests
Timeline
Senior Customer Service Coordinator
Babette's Furniture
09.2016 - 05.2023
Showroom Sales Consultant
City Furniture
09.2015 - 09.2016
Territory Sales Account Manager
Cooper Electric Supply Company
11.2008 - 07.2015
Territory Account Manager
Graybar Electric Supply
08.1997 - 10.2008
High School Diploma -
Muncy Junior/Senior High School
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