Eva Lorence
Rockton,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service management at Starbucks. Proven team leader skilled in problem-solving, sales, enhancing customer satisfaction and loyalty. Recognized for implementing effective communication strategies and achieving operational efficiency in high-pressure environments, and committed to delivering exceptional service and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Shift Leader
Starbucks
01.2021 - Current
- Assisted in managing daily operations and workflow to ensure team efficiency
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Monitored inventory levels and communicated restocking needs to supervisors
- Facilitated effective communication among team members for improved collaboration
- Supervised daily operations, ensuring adherence to safety and quality standards.
Bartender
Beaver Creek Golf Course
07.2023 - 04.2024
- Crafted and served diverse cocktails, enhancing customer satisfaction through tailored drink recommendations.
- Managed inventory levels, ensuring timely restocking of bar supplies and minimizing waste.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
Server/Hostess Manager
Tavern On Clark
02.2019 - 06.2023
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order fulfillment and improve food presentation standards.
- Implemented upselling strategies that increased revenue through enhanced product knowledge during guest interactions.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
Farm Hand
Van Laars Fruit Farm
07.2015 - 10.2020
- Operated and maintained farm equipment for planting, cultivation, and harvesting processes.
- Collaborated with team members to implement efficient irrigation techniques.
- Participated in seasonal harvest activities, including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Multitasking
- Customer service management
- Verbal and written communication
- Communication
- Time management
Timeline
Bartender
Beaver Creek Golf Course
07.2023 - 04.2024
Shift Leader
Starbucks
01.2021 - Current
Server/Hostess Manager
Tavern On Clark
02.2019 - 06.2023
Farm Hand
Van Laars Fruit Farm
07.2015 - 10.2020
Bachelor of Science -
Arizona State University