Eva Lorenzoni
PORTLAND
Summary
Experienced business professional with a strong focus on administrative excellence and customer service. Demonstrated ability to efficiently manage reception duties, ensuring smooth daily operations and client satisfaction. Thrives in team settings and excels at adapting to dynamic demands, showcasing proficiency in multitasking and problem-solving. Proven track record of delivering exceptional results, confident in ability to contribute to organizational success.
Overview
1
1
year of professional experience
Work History
Receptionist/Accountant
Canyon Road Auto Body & Collision
11.2024 - Current
- Managed a multi-line phone system, answering calls & directing them to appropriate departments within The Lanphere enterprise with professionalism & efficiency
- Utilized CDK extensively to submit checks, process transactions, & maintain accurate accounting & customer records
- Updated & organized both physical & digital files in CCC, ensuring compliance with company & industry standards
- Provided exceptional customer service by addressing inquiries, scheduling estimate/drop off appointments, & accommodating special requests
- Supported daily office operations, including data entry, document filing, & maintaining supply inventories
Sales Associate
Beaverton Hyundai
09.2024 - 11.2024
- Guided clients through the car buying process, enhancing customer satisfaction & referrals
- Demonstrated knowledge of Hyundai models & financing options
- Coordinated with financing & insurance teams to streamline paperwork & approval processes
- Gained valuable experience in negotiation, upselling, & closing deals in a competitive automotive sales environment
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
Receptionist
Beaverton Hyundai
08.2024 - 09.2024
- Managed customer interactions & appointment scheduling, providing exceptional service
- Provide information on dealership services & products to customers
- Assist in booking sales meetings with potential customers
- Manage customer data in the dealership's CRM system (Vinsolutions)
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shift Lead
Kaady Car Wash
02.2024 - 08.2024
- Operated & monitored automated car wash systems to ensure optimal performance & customer satisfaction
- Handles customer interactions, addressing questions & concerns with professionalism
- Maintained cleanliness & orderliness of the car wash facility, adhering to safety, hygiene, & operational standards
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
Chemeketa Community College
Salem, OR10-2021
Skills
- Proficient with VinSolutions, CDK, CCC, VAuto
- Strong work ethic
- Multitasking abilities
- Customer service focused
- Organized
- Detail-oriented
- Year end close
- Telephone skills
- File management
- Clerical support
- Basic accounting
- Positive and professional
Timeline
Receptionist/Accountant
Canyon Road Auto Body & Collision
11.2024 - Current
Sales Associate
Beaverton Hyundai
09.2024 - 11.2024
Receptionist
Beaverton Hyundai
08.2024 - 09.2024
Shift Lead
Kaady Car Wash
02.2024 - 08.2024
GED -
Chemeketa Community College
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