Eva Luke

Promotes quality customer service face-to-face and over the phone to current and future guests. Process sales and enrollment transactions. Acts as the first point of contact for current and future Goldfish guests, and is responsible for presenting a positive image for the company. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Checks voicemail and email correspondence and responds in a timely manner. Makes collection calls to resolve open account problems. Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.

Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum. Enforces safety rules and regulations to prevent accidents. Makes rescues and administers first aid when necessary. Evaluates students’ progress, and completes required paperwork in a timely manner. Interacts with parents/guardians on the activities and development of students’ swim skills. Uses problem-solving and creative thinking skills to identify and resolve challenges that students encounter. Inspects pool areas before and after each class for possible maintenance, cleanliness or damage issues. Reports issues to management as appropriate.

• Represented Pirucream at local Publix stores by engaging directly with customers, educating them on the brand, products, flavors, and uses while providing friendly and knowledgeable customer service.
• Used effective communication and customer service techniques to answer questions, understand customer preferences, and create positive interactions that encouraged product interest and purchases.
• Promoted Pirucream through in-store events and product demonstrations, helping increase brand awareness and drive sales at participating Publix locations.
• Visited multiple Publix stores to coordinate and support promotional BOGO (Buy One, Get One) events, communicating with store teams to ensure products were properly stocked, displayed, and prepared for promotions.
• Built positive relationships with Publix employees and management
• Successfully advocated for and secured the addition of a new Pirucream flavor to be stocked, demonstrating initiative, communication, and the ability to influence
• Adapted to the needs of each store and promotional event while independently managing responsibilities across multiple locations.
• Built and took down event booths, tables, and giveaway stations.

Promotes quality customer service face-to-face and over the phone to current and future guests. Process sales and enrollment transactions. Acts as the first point of contact for current and future Goldfish guests, and is responsible for presenting a positive image for the company. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Checks voicemail and email correspondence and responds in a timely manner. Makes collection calls to resolve open account problems. Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.

Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum. Enforces safety rules and regulations to prevent accidents. Makes rescues and administers first aid when necessary. Evaluates students’ progress, and completes required paperwork in a timely manner. Interacts with parents/guardians on the activities and development of students’ swim skills. Uses problem-solving and creative thinking skills to identify and resolve challenges that students encounter. Inspects pool areas before and after each class for possible maintenance, cleanliness or damage issues. Reports issues to management as appropriate.

• Monitored pool activities to ensure guest safety and adherence to rules.
• Performed rescues and provided first aid when necessary.
• Conducted regular safety checks on pool equipment and facilities.
• Assisted in training new lifeguards
• Collaborated with team members during emergency drills and response scenarios.

• Researched, sourced, evaluated, and curated high-quality photographs to support the content and visual narrative of non-fiction books.
• Translated manuscript content and layout requirements into thoughtful visual selections that complemented the subject matter and overall design of each publication.
• Conducted detailed image research across a variety of sources, evaluating photographs for relevance, quality, accuracy, and alignment with project requirements.
• Managed multiple research assignments and deadlines while maintaining accuracy, organization, and attention to detail.
• Delivered visual research and content within project timelines, adapting selections based on editorial and design feedback.