Eva-Lynne Carlson
Daly City,CA
Summary
Experienced project manager successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position.
Enthusiastic about providing professional support in different environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Self Employed Services
02.2012 - Current
- Planned break from corporate workplace
- Wide range and variety of projects and domains
- Please inquire.
- Created and managed project plans, timelines and budgets.
Partner Program & Relationship Manager
VMware, Inc.
03.2010 - 02.2012
- Coordinate cross functional initiatives, proactively identifying dependencies and driving issues to resolution
- Worked effectively with cross functional groups to drive business priorities
- Invented escalation and engagement processes to improve partner and customer satisfaction
- Significantly reduced high-visibility, costly escalations with business partners
- Drove all Global OEM/IHV partner-related product release priorities and escalations & ensured these were resolved and delivered according to business requirements
- Responsible for assessing when an escalation should be initiated and gathered technical, business, strategic impact
- Developed, maintained, and enforced a problem management system
- Performed post-mortem reviews to ensure compliance
- Developed a partner release priority list & served as the single owner of all partner issues requiring a vehicle for a product release
- Coordinated and engaged with strategic business partners to continuously update/evaluate priorities
- Represented partner priorities in all release and company meetings.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Coordinated cross-functional teams previously siloed within the organization
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Managed high-stakes escalation matters from inception through resolution
Build & Release Manager/Engineer
Perforce Software, Inc.
01.2001 - 10.2006
- Created & successfully managed the entire production release system, operation and maintenance of Perforce software products for 40 computing platforms
- Maintained knowledge on current status of all production releases and build environments
- Initiated rapid, cost-effective production and delivery of reliable software builds as principal build and release manager that helped increase company revenue from $500,000 to $4 million per month
- Created and deployed 2,000 production release client(s)/server builds per year on average with two major annual releases for 17 separate products on 30 different computing platforms
- Automated processes necessary to build and release software applications that enabled company to expand product line from four core products to over 17 products of equal importance.
Education
Mediators Without Borders
Online2014
GLOBAL Knowledge
San Francisco, CA2012
UNIX Operating Systems, Introductory C Programming Courses -
University of California Berkeley
Berkeley, CaliforniaManaging IT Technical Professionals, AMA Management Courses -
American Management Association
San Francisco, CaliforniaAssociate's Degree in Criminal Justice -
Sierra College
Rocklin, CaliforniaSkills
- Client Relationship Building
- Process & Protocol Implementation
- Project Management
- Proficient in MS Word, Excel
- Grant Research and Writing
- Problem-Solving
- Multitasking Abilities
- Interpersonal Communication
- Process Improvement
- Data Analysis
- Issue Research
- Adaptability and Flexibility
Summaryofqualification
10+ years experience in build/release, software development and project/program management fundamentals (software development life cycles and quality processes, scope, schedule, deliverables, change management, risk management)
Strong system software background
Excellent organizational and communication skills.
Specific skill mediating conflicts within the business ecosystem.
Excellent teamwork and leadership skills
Passion for developing light weight, effective processes and methodologies that improve productivity
Timeline
Independent Contractor
Self Employed Services
02.2012 - Current
Partner Program & Relationship Manager
VMware, Inc.
03.2010 - 02.2012
Build & Release Manager/Engineer
Perforce Software, Inc.
01.2001 - 10.2006
Mediators Without Borders
GLOBAL Knowledge
UNIX Operating Systems, Introductory C Programming Courses -
University of California Berkeley
Managing IT Technical Professionals, AMA Management Courses -
American Management Association
Associate's Degree in Criminal Justice -
Sierra College