Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Maciel

Eva Maciel

Denver,CO

Summary

Global Talent and Diversity Leader / SME with 15+ years of experience at Fortune 50, 100, and 500 companies. Results-driven with a forward-thinking approach centered on company success and competitive growth. Proven track record of success in building successful teams and managing profitable operations.

Overview

21
21
years of professional experience

Work History

Vice President

24-7Intouch
08.2013 - 01.2023
  • Lead global project designed to improve employee engagement, increasing global employee retention saving an estimated $4million in 2022
  • Launched a program of leadership development modules and introduced a leadership onboarding program that was adopted and leveraged globally, which resulted in higher performance and attrition reduction
  • Developed and led leaders to execute aggressive goals through effective methods and strategies, helping teach business owners how to maintain the overall health of the company’s operational lines of business.
  • Led, facilitated, and supported organization-wide initiatives, helping develop strategies to improve process design critical to operational execution.
  • Developed and executed strategies for resolving internal and external escalations globally, resulting in client retention & growth.
  • Drove business expansion from start-up to industry leading status
  • Created and led absenteeism reduction project that reduced absenteeism by as much as 67%

Patient Service Coordinator

Children's Hospital Colorado
06.2012 - 03.2017
  • Organize, execute and follow-up on daily workflows, practice business operations and customer interactions, both independently and in conjunction with other team members
  • Verified and updated changes in patient, physician, or insurance to maintain proper billing.
  • Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
  • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

High Balance Risk Mitigation Supervisor

T-Mobile
12.2003 - 06.2010
  • Examined documents to determine degree of risk from financial standing
  • Provided daily support as the company's only bilingual Spanish/English lead, trained other examiners in the financial examination process
  • Prepared reports that detail institution's safety and soundness in compliance with laws and regulations and recommended solutions to questionable financial conditions
  • Resolved problems concerning overall financial integrity of specific and large troubled accounts

Education

Bachelor of Arts - Business Management

Metropolitan State University of Denver
Denver, CO

Skills

  • Diversity and inclusion strategies
  • Culture building and development
  • Recruiting and talent acquisition
  • Employee and consumer engagement
  • Coaching and leadership development
  • Education and training
  • Policy and Procedure Development
  • Project Oversight
  • Risk and Mitigation Analysis
  • Process Optimization

Languages

Spanish
Native or Bilingual

Timeline

Vice President

24-7Intouch
08.2013 - 01.2023

Patient Service Coordinator

Children's Hospital Colorado
06.2012 - 03.2017

High Balance Risk Mitigation Supervisor

T-Mobile
12.2003 - 06.2010

Bachelor of Arts - Business Management

Metropolitan State University of Denver

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Eva Maciel