Eva Maldonado
Los Angeles,CA
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician
Acuity Eye Group
03.2021 - Current
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Efficiently managed inventory of diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Identified issues during preliminary exam and addressed concerns with physician.
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Assisted in maintaining adequate inventory levels for all required supplies including injectable medication and disposable instruments,
Social Media Brand Strategist
Independent Contract
01.2009 - Current
- Managed multiple client accounts simultaneously, ensuring timely delivery of high-quality content and campaign execution.
- Organized successful influencer collaborations by identifying key partners aligned with brand values.
- Identified growth opportunities and presented strategic recommendations to clients based on social media performance data.
- Cultivated engaged online communities through consistent interaction with followers via comments or direct messages.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Targeted ad campaigns to increase media engagement by 500%.
- Increased follower engagement on average of 500-1000 a week.
- Analyzed social media metrics to refine strategies and maximize ROI on marketing efforts.
- Utilized platform-specific tools like Facebook Insights or Google Analytics to track campaign success over time.
Ophthalmic Assistant
Cedars-Sinai
07.2018 - 03.2021
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Documented patient medical history and information utilizing Epic with commitment to accuracy.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Assisted in maintaining adequate inventory levels for all required supplies including injectable medication and disposable instruments,
- Decreased instances of billing errors through meticulous verification of insurance coverage prior to services rendered.
Refraction Ophthalmic Tech/Medical Scribe
Diabetic Eye Center
06.2017 - 10.2019
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Supported clinical research efforts by accurately documenting study-related data and assisting with data analysis when required.
- Assisted with research projects by instilling drops in a timely manner and recording intra-ocular pressures using goldmann applanation
- Applied audio quality control techniques to provide accurate transcripts from low quality audio transcripts
- Reviewed transcribed material for compliance with HIPAA requirements.
- Returned printed and electronic form dictated reports for physician's review, signature, and correction
- Calculated proper prescription employing formulas for single corrective lenses in + & - cyl phoropters
- Performed ophthalmology tests such as Humphrey Visual Field, Pachymetry, Fundus Photos, Fluorescein Angiography, and Ascan.
Ophthalmic Technician/Scribe
Foothill Eye Institute
01.2018 - 01.2019
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Identified issues during preliminary exam and addressed concerns with physician.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Administered eye medications for dilation and treatment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Regularly attended industry conferences and workshops to stay informed about new developments in eye care technology and best practices for providing excellent patient care.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Documented patient medical history and information utilizing Nextgen with commitment to accuracy.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
Prior Authorization Specialist/Ophthalmic Tech
Retina Vitreous Associates
01.2016 - 03.2017
- Requested specialty pharmacy & prior authorizations for office visits for various office locations/physicians
- Input all patient data regarding claims and prior authorizations into system accurately.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Maintained organized records and up-to-date files for all completed and pending authorization requests, ensuring easy access during audits or reviews.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Established strong relationships with key contacts at insurance companies, streamlining communication channels when resolving issues pertaining to approvals or denials.
- Assisted in the development of departmental guidelines and procedures for prior authorization processes, improving overall efficiency.
- Implemented new policies and procedures on processing authorizations via the internet instead of fax saving time and paper allowing for faster processing times and easier ways to track.
- Created excel spreadsheet to keep track of high cost injectables held across multiple locations
Marketing Strategy Consultant-Ophthalmology
Arroyo Vision Care
06.2012 - 02.2017
- Recommended performance improvements based on KPI analysis.
- Created and managed campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Utilized customer segmentation techniques to deliver personalized messages across different marketing channels effectively.
Director of Clinical Operations- Ophthalmic Tech
Golden State Eye
09.2014 - 02.2015
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated insurance contract renewals to create increased revenue.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Transported patients to and from surgeries to promote timely operating room turnover.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Authorization Department Head
Mercy Eye Care
01.2014 - 08.2014
- Created authorization department that handled all requests for office, inpatient, and outpatient procedures.
- Developed strong relationships with various insurance representatives to expedite approvals and resolve issues promptly.
- Trained and on-boarded a team of 5 full-time employees that verified insurances and processed prior authorizations.
- Conducted regular audits of authorization records to verify accuracy and adherence to regulatory requirements, minimizing risk of noncompliance.
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Surgery Coordinator/Ophthalmic Tech Lead
Children's Retina Institute
06.2011 - 05.2014
- Educated staff on organizational mission and goals to help employees achieve success.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Updated daily operating room calendars with accurate appointment schedules.
- Verified insurance coverage and obtained pre-authorizations for surgical procedures
- Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Assisted with medical coding and billing tasks.
- Prepped operating rooms and booked necessary equipment and supplies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Coordinated with facilities to set up surgeries for 4 Retina Specialist.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Acted as a reliable point of contact for patients regarding appointment scheduling, prescription refills, and general inquiries about their eye care needs.
- Supported efficient diagnosis processes by performing essential diagnostic imaging tests such as OCT scans, fundus photography, and Bscans.
Medical Biller
Vision One Optometry
01.2007 - 12.2009
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Trained new team members in medical billing software OfficeAlly, increasing efficiency within the department.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Used data entry skills to accurately document and input statements.
Education
Surgical Technology
Glendale Career College
St. Mary's College
La Salle High School
Skills
- Medical Spanish
- Surgical Assisting
- Chart documentation
- Ophthalmic Lasers
- Pediatric Ophthalmology
- Medical Billing
- Pachymetry Testing
- Ophthalmic Ultrasound
- Refractive Assessment
- Color vision assessment
- Instrument Sterilization
- Corneal Topography
- Amsler grid testing
- Biometry Measurements
- Optical Coherence Tomography
- Visual field testing
- Goldmann Applanation
Certification
- COA
- Surgical Tech
- BLS
- CPR/First Aid
- Medical Billing/Coding
SOFTWARE
- NEXTgen
- Epic
- Lynx
- OfficeAlly
- Centricity
- Carecloud
- RXNT
- Excel
- Quickbooks
Languages
Spanish
Native or Bilingual
Arabic
Limited Working
HOBBIES
Reading, Foreign Languages, Yoga, and Travel
Timeline
Lead Ophthalmic Technician
Acuity Eye Group
03.2021 - Current
Ophthalmic Assistant
Cedars-Sinai
07.2018 - 03.2021
Ophthalmic Technician/Scribe
Foothill Eye Institute
01.2018 - 01.2019
Refraction Ophthalmic Tech/Medical Scribe
Diabetic Eye Center
06.2017 - 10.2019
Prior Authorization Specialist/Ophthalmic Tech
Retina Vitreous Associates
01.2016 - 03.2017
Director of Clinical Operations- Ophthalmic Tech
Golden State Eye
09.2014 - 02.2015
Authorization Department Head
Mercy Eye Care
01.2014 - 08.2014
Marketing Strategy Consultant-Ophthalmology
Arroyo Vision Care
06.2012 - 02.2017
Surgery Coordinator/Ophthalmic Tech Lead
Children's Retina Institute
06.2011 - 05.2014
Social Media Brand Strategist
Independent Contract
01.2009 - Current
Medical Biller
Vision One Optometry
01.2007 - 12.2009
Surgical Technology
Glendale Career College
St. Mary's College
La Salle High School
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