Eva Malloy
customer service / sales cashier
Honolulu,HI
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Macy's
01.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cosmetic Dept Supervisor
Walgreens
08.2004 - 08.2005
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 3 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Clerk/Sales Office Cashier
Albertsons Co. Inc
08.2004 - 08.2005
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Area Supervisor
Rpss Stores Inc
07.1997 - 11.2000
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Education
High School Diploma -
Honokaa High School
Honokaa, HIAssociate of Arts - Cosmotology
Trendsetters Beauty College
Honolulu, HISkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Handling
- Customer-focused mindset
- Upselling strategies
- Strong Work Ethic
- Fast Learner
Timeline
Customer Service Cashier
Macy's
01.2019 - Current
Cosmetic Dept Supervisor
Walgreens
08.2004 - 08.2005
Clerk/Sales Office Cashier
Albertsons Co. Inc
08.2004 - 08.2005
Area Supervisor
Rpss Stores Inc
07.1997 - 11.2000
High School Diploma -
Honokaa High School
Associate of Arts - Cosmotology
Trendsetters Beauty College
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