Eva-Maria Fitzpatrick
Atlanta,GA
Summary
Health Information Specialist with 10+ years of experience in medical settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
12
12
years of professional experience
Work History
Health Information Specialist II
Ciox Healthcare/ Datavant
11.2021 - Current
- Responsible for processing all release of information specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
- Assist with patient walk-ins.
- Assist with administrative duties such as handling faxes, opening mail, and data entry.
- Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Developed comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
- Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
- Tracked and monitored requests for medical records release.
- Researched and resolved medical record discrepancies.
- Listen to and objectively consider ideas and suggestions for improvement
- Address problems constructively to find acceptable solutions
- Consistently meets and/or exceeds Company's Productivity Standards
- Utilize legacy systems to pull legacy records
Customer Service Representative
Care Source
09.2016 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted members with their insurance plans, locating providers, and medication coverage.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
- Implemented and developed customer service training processes.
Customer Support
Bobby Dodd Institute
08.2020 - 11.2021
- Assist members with their durable medical equipment (DME)
- Complete assessments and update all existing patient information which includes demographics, insurance, and benefit and primary care information.
- Adhering with the HIPPAA guidelines.
- Provided exceptional customer support, consistently surpassing performance metrics.
- Mentored customer support services team in building meaningful relationships with clients.
- Provided exceptional customer support by addressing inquiries and troubleshooting issues quickly.
Office Administrator
PSI
02.2012 - 08.2016
- VerifIed valid government issued I.D’s and other legal documents.
- Responsible for reception duties; check-in and out of testing candidates.
- General office tasks to include report writing, email communications, and over the phone customer service etiquette.
- Assist in training new proctors
- Assist with daily test center operations to ensure a safe and secure testing environment.
- Provide electronic fingerprinting services / at select locations only.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Education
Medical Administration
Med Tech College - Indianapolis
Atlanta, GA05.2012
Medical Assistant Program - Diploma
Javelin Technical Center
Morrow, GA05.2009
Skills
- Document Scanning
- New System Implementation
- Account Management
- Team Collaboration
- HIPAA Compliance Knowledge
- Medical Records Storage
- Release of Information Requests
- Medical Records Retention
- HIPAA and HITECH requirements
- Epic Systems
- Self Motivation
- Electronic Health Record Specialist
Timeline
Health Information Specialist II
Ciox Healthcare/ Datavant
11.2021 - Current
Customer Support
Bobby Dodd Institute
08.2020 - 11.2021
Customer Service Representative
Care Source
09.2016 - 10.2023
Office Administrator
PSI
02.2012 - 08.2016
Medical Administration
Med Tech College - Indianapolis
Medical Assistant Program - Diploma
Javelin Technical Center
Similar Profiles
VIOLET NEWBYVIOLET NEWBY
Health Information Specialist at Ciox Healthcare/DatavantHealth Information Specialist at Ciox Healthcare/Datavant
Marco HerreraMarco Herrera
Assistant Accountant at CIOX Health/ DatavantAssistant Accountant at CIOX Health/ Datavant
Wendy HarshawWendy Harshaw
Health Information Specialist at Ciox Health/DatavantHealth Information Specialist at Ciox Health/Datavant
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power