Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Avalon Friedlander

Atlanta,CA

Summary

An experienced food service worker and customer service representative, I pride myself on breing adaptable, goal oriented, and ambitious in any environment I find myself in. I'm always inclined to exceed expectations set forth for me in my professional environments and I strive to work efficiently independently as much as I seek to thrive in team environents.

Overview

9
9
years of professional experience

Work History

Kitchen Lead

Spiller Park
05.2024 - Current
  • Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
  • Streamlined meal preparation processes, resulting in reduced wait times for customers.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
  • Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.


References-

Alecia Wells: 404-807-2386

Greer Moore: 404-416-4054

Pastry and Baking Chef

Superfresh Catering
03.2020 - 01.2024
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Inventoried food, ingredient, and supply stock to prepare and plan catering orders.
  • Adapted food offerings seasonally by incorporating fresh ingredients to create unique, limited time products.
  • Developed recipes and acquired multiple self taught skills and techniques.
  • Maintained well-organized mise en place to keep work consistent and efficient.
  • Collaborated with my business partner to offer full meal services consisting of pastries/baked goods as well as savory dishes.
  • Studied multiple cultural cuisines and cooking customs to gain a deeper understanding of what I'd like to expand into.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Sought out as many local ingredients and vendors as possible to foster an aspect of community within my work.


References:

Serena Spencer: 513-578-9459

3rd Shift Kitchen Manager

RaceTrac
08.2022 - 07.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.


References-

Dana O'Connell: 470-228-5834

  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Responded to customer requests for products, services, and company information.

Lead Aquatic Specialist

Petco
09.2021 - 04.2022
  • Improved aquatic habitat quality by conducting regular water quality assessments and implementing appropriate treatments.
  • Evaluated the effectiveness of various restoration techniques on improving the health of degraded aquatic habitats.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain tanks at optimal levels.
  • Provided clear instruction to activity and program participants to be able to offer educational resources as well as positive community engagement.
  • Provided expert guidance on best practices for sustainable aquaculture operations to minimize environmental impacts.
  • Supported wildlife rehabilitation efforts by providing specialized care for injured or displaced aquatic species.
  • Increased member satisfaction with customized aquatic programs tailored to individual needs and goals.

Customer Support Representative

T-Mobile
12.2018 - 02.2020
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance.
  • Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
  • Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.

Back of House Team Member

Arby's
02.2016 - 12.2018
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Checked food preparation and presentation to verify quality and consistency.
  • Assisted in setting up and breaking down kitchen stations.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.

Education

High School Diploma -

Connections Academy
Duluth, GA
05-2018

Skills

  • Food Preparation
  • Kitchen Organization
  • Recipe creation
  • Budgeting and cost control
  • Customer Service
  • Problem-Solving
  • Verbal and written communication
  • Multitasking and Organization
  • Attention to Detail
  • Team Collaboration and Leadership
  • First aid knowledge
  • Kitchen equipment operation and maintenance
  • Workflow Planning

Interests

  • I enjoy the art of baking and pastry-making, and experimenting with recipes
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Gardening
  • Interior Design
  • Woodworking
  • Mixed media art

Timeline

Kitchen Lead

Spiller Park
05.2024 - Current

3rd Shift Kitchen Manager

RaceTrac
08.2022 - 07.2023

Lead Aquatic Specialist

Petco
09.2021 - 04.2022

Pastry and Baking Chef

Superfresh Catering
03.2020 - 01.2024

Customer Support Representative

T-Mobile
12.2018 - 02.2020

Back of House Team Member

Arby's
02.2016 - 12.2018

High School Diploma -

Connections Academy
Avalon Friedlander