Eva McMillan
San Diego,CA
Summary
Hardworking experienced Restaurant Manager With 21 years overseeing high-volume, $3 000 000 dollar establishments. Talented at managing large, diverse teams and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Committed job seeker with history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new organizational brand. Detail oriented and able to learn new concepts quickly. Highly organized, proactive and punctuality team-oriented mentally. motivates team members to meet challenging customer demands in fast-paced environments. Cheerful Child Nutrition Worker offering expertise in food handling and serving. Adept at cooking large qualities of nutritional food and following best practices in health and safety processes. Works cooperatively with other employees. Hands-on experience with kitchen equipment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Lead Child Nutrition Services
Del Mar Union School District
San Diego
08.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and school satisfaction.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected serving area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of kitchen areas.
- Trained new employees to perform duties.
- Reconciled daily transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Inspected lunch are and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to schools
Restaurant Manager
Jack in the Box
Chula Vista, CA
01.2002 - 08.2023
- I have been a store manager for Jack in the box for 12 years
- Some of my major responsibilities included running the store day to day, creating the work schedule for my employees, as well as tracking and placing the food order, interviewing and hire staff and make sure new hires and current staff stayed current on company required trainings
- I was also responsible for handling any customer service issues as they arose
- I also trained promoted team leaders and assistant managers from inside my store the went on to run their own stores
- There are various other responsibilities I can expand at a later date.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
Education
San Diego City College
06.2021
General Studies
Some College
Skills
- Restaurant Management
- Restaurant Experience
- Store Management Experience
- Profit & Loss
- Food Safety
- Recruiting
- Catering
- POS
- Assistant Manager Experience
- Kitchen Management Experience
- Labor Cost Analysis
- Interviewing
- Cooking
- Pricing
- Supervising Experience
- Languages
- Spanish - Fluent
- Certifications and Licenses
- Food Handler Certification
- Money Handling
- Staffing and Sales Reporting
- Restaurant Operations Management
- Customer Service Best Practices
- Managing Deliveries
- Investigating Complaints
- Performance Improvement
- Supply Ordering and Management
- Equipment Maintenance and Repairs
- Health Code Compliance
- Anticipating Problems
- Documentation and Recordkeeping
- Training and Onboarding
- Profit Optimization
- Fire Safety Regulations
- Problem-Solving
- Back of House Management
- Scheduling Staff
- Database Interface and Query Software
- Portion Control
- Building Maintenance
- Front of House Management
- Service Delivery Management
- Delegating Assignments and Tasks
- Inventory Management
- Labor and Overhead Cost Estimation
- Problem Solving
- Employee Performance Evaluations
- Recruitment and Hiring
- Menu Pricing and Writing
- Monitoring Food Preparation
- Quality Assurance
- Relationship Building
- Employee Recruitment Expertise
- Proven Sales Record
- Labor and Food Cost Control
- Organization and Prioritization
- Influencing and Persuasive
- Staff Development Talent
- Supervisory Skills
- Hiring and Training
- Stable Work History
Languages
Spanish
Professional
English
Professional
Timeline
Lead Child Nutrition Services
Del Mar Union School District
08.2023 - Current
Restaurant Manager
Jack in the Box
01.2002 - 08.2023
San Diego City College
General Studies
Some College
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