Eva Medina
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Machinery Operator
West Pharmaceutical Services Inc
Scottsdale, AZ
03.2023 - 12.2023
- Maintained and operated a variety of machinery to ensure efficient production.
- Inspected machined parts for quality control and accuracy.
- Ensured all safety protocols were followed while operating machinery.
- Monitored machine operation to detect any malfunctions or errors in the process.
- Cleaned and maintained work areas regularly to maintain a safe working environment.
- Verified production orders prior to starting set-up.
Customer Service Advocate
CVS Pharmacy
Gilbert, AZ
01.2022 - 02.2023
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Verified demographics and insurance information to register patients in computer system.
- Reviewed and processed patient invoices to ensure accuracy.
- Assisted patients in understanding their medical bills, benefits, and coverage.
- Entered patient information into computer systems for accurate record keeping.
- Managed multiple databases of patient records for efficient retrieval of data.
- Responded promptly to customer inquiries regarding billing issues or payment status.
Customer Engagement Leader
PetSmart
Phoenix
03.2017 - 12.2018
- Supervised Front End department
- Answered customer requests with friendly, knowledgeable service and support
- Interact effectively with customers by providing quality service and value
- Cash management.
Call Center Agent
Secure Transportation
Phoenix
05.2016 - 03.2017
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Reviewed customer data to assess current issues and determine potential solutions
- Reviewed files, records and other obtained documents to respond to customer requests.
Customer Service Manager
Safeway
Phoenix
05.2013 - 04.2016
- Created communication strategies to meet client objectives
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Compiled and updated client data to track payments trends and support accurate accounting
- Troubleshooting and resolved issues with cash registers, card scanners and printers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Drove sales and add-on purchases by promoting specific item options to customers
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
North High School
01.2014
Skills
- Payment processing
- Issue resolution
- Cash register operation
- Cash drawer balancing
- Customer assistance
- Cash management
- Issue and conflict resolution
- Claims Processing
- Strong interpersonal skills
- Insurance Verification
- Multitasking and Organization
- Problem-Solving
- HIPAA Compliance
- System Updating
- Strong communication skills
- Effective team player
- Dependable and reliable
- Inbound and outbound calling
- Detail-oriented
- Cash handling accuracy
- Training experience
- Quality Assurance
Languages
Spanish
Native/ Bilingual
Timeline
Machinery Operator
West Pharmaceutical Services Inc
03.2023 - 12.2023
Customer Service Advocate
CVS Pharmacy
01.2022 - 02.2023
Customer Engagement Leader
PetSmart
03.2017 - 12.2018
Call Center Agent
Secure Transportation
05.2016 - 03.2017
Customer Service Manager
Safeway
05.2013 - 04.2016
High School Diploma -
North High School
Similar Profiles
VINAYAK M RAOVINAYAK M RAO
SAP QM Solution Architect at West Pharmaceutical Services IncSAP QM Solution Architect at West Pharmaceutical Services Inc
DEEB HAMMOUDDEEB HAMMOUD
Product Analysis Lab Coordinator at West Pharmaceutical ServicesProduct Analysis Lab Coordinator at West Pharmaceutical Services
Ranganathan RRanganathan R
Sr. Manager D&T | Principal Software Engineer at West Pharmaceutical Services, IndiaSr. Manager D&T | Principal Software Engineer at West Pharmaceutical Services, India
Brianna HoyvaldBrianna Hoyvald
Sales & Marketing Intern at West Pharmaceutical Services IncSales & Marketing Intern at West Pharmaceutical Services Inc
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio