EVA MELENDEZ
Summary
Results-driven professional with strong interpersonal and organizational skills, dedicated to enhancing customer experiences. Proven ability to manage multiple tasks efficiently while maintaining high standards of service. Committed to continuous improvement and professional growth in dynamic environments.
Overview
16
16
years of professional experience
Work History
Office Manager
Miracle Ear Port Richey
03.2020 - 06.2023
- Responded promptly to customer inquiries or complaints in a polite manner.
- Monitored inventory levels and placed orders when needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
Correspondence
Plan Services
04.2016 - 02.2019
- Handled all incoming mail
- Uploaded many documents that comes in by mail, email and fax.
- Needed to have an exceptional eye for detail in order to avoid making any errors
Customer Service Representative
Pod Enterprises
05.2015 - 03.2016
- Handled high volume inbound calls for inquiries, schedule containers to be rented, etc.
- Worked with Outlook, responding to customers & internal email messages
- Needed to have an exceptional eye for detail in order to avoid scheduling errors
CSR/Operator
Access2Care
06.2014 - 04.2015
- Scheduled transportation for Medicaid participants to and from medical
- Handled and resolved customer complaints.
- Contacted providers/dispatchers to advice clients of estimated time of arrival.
Supervisor
TMS
08.2007 - 06.2014
- Supervised 20+ CSR's for the entire Florida Department.
- Handled all incoming emails corresponding to my department.
- Handled and resolved all customer complaints.
CSR/Operator
TMS
08.2007 - 06.2014
- Schedule transportation for Medicaid participants to and from medical appointments in various states across the US.
- Handled and resolved customer complaints.
- Contacted providers/dispatchers to advice clients of estimated time of arrival.
Education
High School Diploma -
Franklin D Roosevelt High School
Brooklyn, NYSkills
- Bi-lingual (English/Spanish)
- Customer service
- Microsoft Word
- Power Point
- Excel
- Outlook
- Time management
- Front desk operations
- Multitasking
- Office management
Timeline
Office Manager
Miracle Ear Port Richey
03.2020 - 06.2023
Correspondence
Plan Services
04.2016 - 02.2019
Customer Service Representative
Pod Enterprises
05.2015 - 03.2016
CSR/Operator
Access2Care
06.2014 - 04.2015
Supervisor
TMS
08.2007 - 06.2014
CSR/Operator
TMS
08.2007 - 06.2014
High School Diploma -
Franklin D Roosevelt High School
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