Eva Mercado
San Antonio,TX
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
2
2
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
San Antonio, TX
08.2022 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Asked store associates for help locating missing products.
- Suggested comparable products to replace out-of-stock items.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Northwest Vista College
San Antonio, TXSkills
- Advertising and marketing
- Customer Service
- Flexible Schedule
- Decision-Making
- Relationship Building
- Online Order Processing
- Upbeat and Outgoing Attitude
- Heavy Lifting
Accomplishments
- A/B Honor Roll
- Job promotion with curbside at HEB
- Had a scholarship offer for choir
Timeline
Personal Shopper
HEB Grocery Store
08.2022 - Current
High School Diploma -
Northwest Vista College
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