Summary
Overview
Work History
Education
Skills
Timeline
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Eva Minton

Springfield,IL

Summary

Dynamic team player and adept barista with a proven track record at William Vans Cafe, showcasing exceptional customer service and coffee expertise. Excelled in fast-paced environments, significantly enhancing customer satisfaction through creative beverage preparation and efficient problem resolution. Skilled in multitasking and fostering positive customer relationships, consistently delivering high-quality service.

Overview

4
4
years of professional experience

Work History

Barista

William Vans Cafe
04.2024 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Prepared and served a variety of hot, iced and blended beverages.
  • Developed menu knowledge of 30+ recipes for coffee, tea, etc.

Barista

Starbucks
10.2023 - 02.2024
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Server/Host/To-Go Specialist

Olive Garden
04.2022 - 01.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Host

Texas Roadhouse
02.2021 - 05.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Seated patrons based on guest preferences and seating availability.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Glenwood Senior High School
Chatham, IL
05.2022

Skills

  • Multi-tasking
  • Exceptional customer service
  • Adaptive and creative
  • Coffee expertise
  • Team Player

Timeline

Barista

William Vans Cafe
04.2024 - Current

Barista

Starbucks
10.2023 - 02.2024

Server/Host/To-Go Specialist

Olive Garden
04.2022 - 01.2023

Host

Texas Roadhouse
02.2021 - 05.2021

Glenwood Senior High School

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Eva Minton