Eva Moreno
San Jose,CA
Summary
Skilled Administrative Assistant with a solid background in overseeing daily operations and enhancing workflow efficiency. Strengths include managing multiple tasks simultaneously, coordinating complex schedules, and implementing administrative process improvements. Successfully contributed to team objectives through strong organizational skills and proactive problem-solving abilities.
Overview
14
14
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Administrative Coordinator
Utility Tree Service
Milpitas, California
03.2025 - Current
- Coordinate schedules for field crews and office staff to ensure efficient operations.
- Organize and maintained project documentation for easy access and reference.
- Assist in preparing reports and presentations for management review meetings.
- Facilitate communication between utility companies and field teams regarding service updates.
- Gather, enter, and update data to maintain departmental records and databases.
- Coordinate daily administrative tasks for utility maintenance and tree service operations.
- Ensure compliance with safety protocols during administrative operations and procedures.
Eligibility Service Clerk
Riverside University Health System
Moreno Valley, California
07.2023 - 03.2025
- Conducted interviews with applicants in order to determine their eligibility for services.
- Assisted clients in understanding program requirements and benefits available.
- Reviewed documentation to verify client eligibility status and compliance.
- Resolved client inquiries related to eligibility determinations and application status.
- Maintained confidential records of client files in accordance with agency policy.
- Reviewed applications to verify client information, and resolve discrepancies.
- I converse with people from different cultures daily, providing a high level of respect and patience with each interaction.
- Gathered financial information from clients regarding income, assets, and debts.
- Coordinated with other departments to promote prompt processing of client applications.
Insurance Agent
Aryeni Auto Insurance Services
Fontana, California
04.2019 - 06.2023
- Evaluated client information to provide tailored insurance solutions.
- Processed policy applications and renewals efficiently and accurately.
- Resolved client inquiries and issues promptly to enhance satisfaction.
- Maintained organized records of transactions and customer interactions.
- Ensured compliance with federal, state, and local laws regarding motor vehicle registration policies and procedures.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Prepared individual tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with tax regulations.
- Assisted clients in understanding tax obligations and deductions available to them.
Pharmacy Technician
Prescription Headquarters Pharmacy
San Jose, California
07.2012 - 01.2019
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Collaborated with healthcare professionals to verify prescription information and dosages.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner, while maintaining professionalism at all times.
- Ensured compliance with all federal, state, and local laws, and company policies related to pharmacy operations.
- Received payment from customers, and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment, and reconciled EOBs.
Education
Newark Memorial High School
Newark, CASome College (No Degree) - Business Administration
Evergreen Valley College
San Jose, California, CASkills
- Scheduling coordination
- Document management
- Data entry and records maintenance
- Customer service and support
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Bilingual English/Spanish
Languages
Spanish
Native/ Bilingual
Certification
Pharmacy Technician
Timeline
Administrative Coordinator
Utility Tree Service
03.2025 - Current
Eligibility Service Clerk
Riverside University Health System
07.2023 - 03.2025
Insurance Agent
Aryeni Auto Insurance Services
04.2019 - 06.2023
Pharmacy Technician
Prescription Headquarters Pharmacy
07.2012 - 01.2019
Newark Memorial High School
Some College (No Degree) - Business Administration
Evergreen Valley College