Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Morin

Tahoka,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings.

Overview

8
8
years of professional experience

Work History

Subway Manager

Stripes
09.2022 - 01.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Guest Service Leader

Pilot Flying J Travel Center
09.2021 - 06.2022
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Boosted overall revenue by upselling.
  • Resolved guest issues professionally, turning potential negative experiences into positive ones.
  • Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained neat and orderly POS station for guest to put their things on counter.
  • Developed and maintained positive relationships with guests for satisfaction.

Sales Associate

Stripes
10.2020 - 05.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Deli Shift Leader

Pilot Flying J Travel Center
08.2015 - 09.2020
  • Improved customer satisfaction by providing efficient and friendly service during busy shifts.
  • Enhanced deli department sales through effective merchandising and product promotion strategies.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Skillfully operated deli equipment, resulting in consistent product quality and reduced waste.
  • Managed inventory levels, placing timely orders to avoid stock shortages or excesses.
  • Trained new team members on proper procedures, fostering a culture of teamwork and accountability.
  • Worked closely with management to ensure labor efficiency, including scheduling staff according to peak hours for optimal coverage.
  • Oversaw daily operations of the deli department, ensuring smooth functioning during all shifts.
  • Maintained appropriate food temperatures throughout storage and display areas for optimal freshness and safety.
  • Boosted employee morale by recognizing hard work and dedication leading to lower turnover rates and an improved working environment.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

Tahoka High School
Tahoka, TX
06.1996

Skills

  • Task Delegation
  • Schedule Preparation
  • Performance Evaluations
  • Budget Control
  • Staff Training and Development
  • Team Leadership
  • Staff Management
  • Customer Service
  • Staff Training

Languages

Spanish
Limited Working

Timeline

Subway Manager

Stripes
09.2022 - 01.2024

Guest Service Leader

Pilot Flying J Travel Center
09.2021 - 06.2022

Sales Associate

Stripes
10.2020 - 05.2021

Deli Shift Leader

Pilot Flying J Travel Center
08.2015 - 09.2020

High School Diploma -

Tahoka High School

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Eva Morin