EVA MUSGRAVE
Austin,Texas
Summary
Dynamic leader with a proven track record at Chick-fil-A, excelling in team leadership and operational excellence. Spearheaded a team of 35+ in a $15M setting, enhancing business strategies and customer service. Expertise in hospitality and fostering team collaboration. Demonstrated ability to train effectively, marrying hard skills with interpersonal finesse.
Experienced with managing tables and providing great service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Lupe Tortilla
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
TEAM LEADER MANAGER
Chick-fil-A
07.2023 - Current
- Led a staff of over 35 people for a 15 million dollar restaurant where priorities lie in culture, quality of production, service, speed and sales.
- Represent the companies values in excellence of hospitality and customer service.
- Provided clear direction to team members while fostering collaboration among staff.
- Ability to analyze and manage financial and budgeting aspects during a shift.
- Recognized outstanding performance amongst team members by providing rewards or incentives as appropriate.
- Ability to train employees efficiently for a cross-functional coordinated team.
- Proposed possible, predictable, and persistent systems to improve our business strategies.
- Developed strategical planning for cross-functional team coordination.
- Proven leadership skills evidenced by managing high-performing teams in a high volume restaurant.
- Managed labor to productivity ratio as a part of daily operations.
- Orchestrated high levels of time management, adaptability, as well as flexibility.
TEAM MEMBER
Chick-fil-A
06.2021 - 07.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Performed opening and closing duties, including store cleaning and restocking.
- Communicated effectively with customers, supervisors, and team members.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Trained new team members on company policies and procedures.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
Education
Bachelor of Science - Economics
Texas A&M University
College Station, TX06.2026
Skills
- Team Leadership
- Remote Team Management
- Financial Management
- Training and Development
- Operational Excellence
- Industry Expertise
- Hospitality
- Professionalism
- Strong work ethic
Certification
- Food Handlers License
- TABC License
Timeline
Server
Lupe Tortilla
09.2024 - Current
TEAM LEADER MANAGER
Chick-fil-A
07.2023 - Current
TEAM MEMBER
Chick-fil-A
06.2021 - 07.2023
Bachelor of Science - Economics
Texas A&M University
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