EVA NICHOLS
GRANDVIEW,MO
Summary
Accomplished Patient Care Coordinator and Customer Service Manager with a proven track record at OptumRx Mailing Pharmacy. Expert in HIPAA compliance and critical thinking, I excel in fostering patient relationships and resolving customer complaints, significantly enhancing patient care and service satisfaction. Skilled in multitasking and organizational abilities, I have successfully mentored teams to achieve operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
OptumRx Mailing Pharmacy
12.2014 - Current
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered excellent patient experiences and direct care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Customer Service Manager
Missouri Title Loans
07.2004 - 09.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Southeast High School
Kansas City, MO06.1995
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Patient Care
Timeline
Patient Care Coordinator
OptumRx Mailing Pharmacy
12.2014 - Current
Customer Service Manager
Missouri Title Loans
07.2004 - 09.2014
High School Diploma -
Southeast High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
excellent customer service awards
I always go above and beyond for my customers and I got recognition for that.
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