Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Oliveria

San Diego,CA

Summary

Dynamic File Maintenance Analyst at XiFin, Inc. with a proven track record in project management and leadership. Expert in Salesforce and system configuration, enhancing team productivity through mentorship. Successfully streamlined processes, resulting in improved claim submissions and error resolution. Adept at complex problem-solving and fostering teamwork in high-pressure environments.

Overview

13
13
years of professional experience

Work History

File Maintenance Analyst

XiFin, Inc.
07.2019 - Current
  • Manage the FM Team's Salesforce queue
  • In-charge of the LCD weekly process review and loading including team training
  • Manage Confluence updates
  • Mentor junior team members providing guidance and support to enhance their skills and productivity
  • Reliable resource of account managers and other functional groups regarding system configuration and case analysis

FM Implementation Specialist

XiFin, Inc.
06.2016 - 03.2018
  • Served as MDX Department lead for FM related aspects of new customer implementations
  • Managed all Salesforce cases related to Implementations including System Validation
  • Documented customer interactions and action items.
  • Built and maintained a strong knowledge of application logic and troubleshooting of issues
  • Assisted FM team with their system configuration cases

Error Processing Specialist

XiFin, Inc.
10.2012 - 06.2016
  • Investigated and resolved error codes to ensure clean claim submission
  • Data entry of patient healthcare information
  • Managed the daily report on Order Entry performance and daily drop status for management
  • Trained and mentored OE/EP Team members
  • Reported EP trends, provided analysis and communicated the issue that lowered down the number of missing required information from clients

Call Center Representative

XiFin, Inc.
11.2011 - 10.2012
  • Met customer call guidelines on billing inquiries, handle time and productivity.
  • Responsible for obtaining medical records and insurance information from physician's offices
  • Verified patient's medical eligibility for certain customers
  • Posted denials and zero payments from payor's Explanation of Benefits
  • Responsible for OSB department office supplies

Education

Bachelor of Science - Tourism

University of Santo Tomas
Manila, Philippines
03-1994

Skills

  • Leadership
  • Project Management
  • Teamwork
  • Multi-tasking
  • Strategic Thinking
  • Advanced knowledge of Empower RPM
  • Complex problem-solving
  • Attention to detail

Languages

English
Native or Bilingual
Filipino
Native or Bilingual

Timeline

File Maintenance Analyst

XiFin, Inc.
07.2019 - Current

FM Implementation Specialist

XiFin, Inc.
06.2016 - 03.2018

Error Processing Specialist

XiFin, Inc.
10.2012 - 06.2016

Call Center Representative

XiFin, Inc.
11.2011 - 10.2012

Bachelor of Science - Tourism

University of Santo Tomas

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Eva Oliveria