Excel
EVA OQUINN
REMOTE CUSTOMER SERVICE REP
SULPHUR,LA
Summary
Dedicated Customer Service professional with knowledge of Troubleshooting Internet , and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deckhand
Commercial Fishing
Hackberry, LA
01.2010 - 07.2019
- Followed safety protocols and procedures to prevent accidents.
- Inspected and maintained deck equipment and supplies.
- • Worked flexible hours; night, weekend, and holiday shifts. • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. • Maintained energy and enthusiasm in a fast-paced environment.
- • Racked Fish Lines
- • Baited Up Fish Hooks.
- • Drive Boat
Deckhand
Commercial Fishing
Hackberry, Louisiana
2010 - 2019
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Racked Fish Lines
- Bait Hooks
- Drive Boat while setting out the Fish Lines
Survey Taker
Shiftsmart/Dynata
, United States
09.2022 - Current
- Conducted surveys and documented all responses.
TECH SUPPORT
Serverplus
Orem,, UT
02.2021 - 08.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Answer inbound technical support calls
- Assist end users with WAN connection troubleshooting
- Assist end users with LAN connection troubleshooting
- Assist end users with Email related issues
- Assist end users with Billing and customer service related issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Timekeeper
Triad Electric & Controls
Westlake , LA
01.2007 - 04.2008
- Researched and resolved time discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained100% accuracy in transferring correct data from payroll spreadsheets into system.
Bar Manager
Kathys
Sulphur , LA
11.2002 - 03.2005
- Consulted with managers to organize special events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Call Center Agent
Sprint PCS US Unwired
Lake Charles, LA
06.2001 - 10.2002
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
Hackberry High
Hackberry Louisiana 05.2001 -
Customer Service
Alison
Online 05.2001 -
Skills
Writing case histories
Telephone etiquette
Data verification
Inbound and outbound calls
Recordkeeping
Feedback collection
Response documentation
Excellent Communication
Internet equipment installation
System maintenance and repair
Troubleshooting
Technical Support
Troubleshooting skills
Remote System Analysis
Documentation and reporting
CallSelect communication systems
Answering questions
Typing 45 wpm
Problem-solving skills
Telemarketing expertise
Quality assurance
Call center operations
Gathering information
Customer support
Performance improvement
45 WPM
Calm disposition
Inbound phone calls
Complaint resolution
Proficient in MS
Verbal and written communication
Logging call information
Cash Handling
Investigating discrepancies
Reviewing data
Math skills
Recording data
Filing
Checking time cards
Team Player
Analyzing information
Report writing
Thoroughness
Staffing requirements
Strategic planning
Employee training
Staff Management
Customer Relations
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
Microsoft Word
Adobe
Certification
ACE - Adobe Certified Expert, Photoshop
Interests
Community Service
Business and career
Hiking, and Camping,
Fishing
Helping others
Timeline
Survey Taker
Shiftsmart/Dynata
09.2022 - Current
TECH SUPPORT
Serverplus
02.2021 - 08.2022
Deckhand
Commercial Fishing
01.2010 - 07.2019
Deckhand
Commercial Fishing
2010 - 2019
Timekeeper
Triad Electric & Controls
01.2007 - 04.2008
Bar Manager
Kathys
11.2002 - 03.2005
Call Center Agent
Sprint PCS US Unwired
06.2001 - 10.2002
High School Diploma -
Hackberry High
05.2001 -
Customer Service
Alison
05.2001 -