Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic

EVA OQUINN

REMOTE CUSTOMER SERVICE REP
SULPHUR,LA

Summary

Dedicated Customer Service professional with knowledge of Troubleshooting Internet , and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Deckhand

Commercial Fishing
Hackberry, LA
01.2010 - 07.2019
  • Followed safety protocols and procedures to prevent accidents.
  • Inspected and maintained deck equipment and supplies.
  • • Worked flexible hours; night, weekend, and holiday shifts. • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. • Maintained energy and enthusiasm in a fast-paced environment.
  • • Racked Fish Lines
  • • Baited Up Fish Hooks.
  • • Drive Boat

Deckhand

Commercial Fishing
Hackberry, Louisiana
2010 - 2019
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Racked Fish Lines
  • Bait Hooks
  • Drive Boat while setting out the Fish Lines

Survey Taker

Shiftsmart/Dynata
, United States
09.2022 - Current
  • Conducted surveys and documented all responses.

TECH SUPPORT

Serverplus
Orem,, UT
02.2021 - 08.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Answer inbound technical support calls
  • Assist end users with WAN connection troubleshooting
  • Assist end users with LAN connection troubleshooting
  • Assist end users with Email related issues
  • Assist end users with Billing and customer service related issues
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Timekeeper

Triad Electric & Controls
Westlake , LA
01.2007 - 04.2008
  • Researched and resolved time discrepancies.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained100% accuracy in transferring correct data from payroll spreadsheets into system.

Bar Manager

Kathys
Sulphur , LA
11.2002 - 03.2005
  • Consulted with managers to organize special events and promotions.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Call Center Agent

Sprint PCS US Unwired
Lake Charles, LA
06.2001 - 10.2002
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

High School Diploma -

Hackberry High
Hackberry Louisiana
05.2001 -

Customer Service

Alison
Online
05.2001 -

Skills

Writing case histories

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Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Software

Excel

Microsoft Word

Adobe

Certification

ACE - Adobe Certified Expert, Photoshop

Interests

Community Service

Business and career

Hiking, and Camping,

Fishing

Helping others

Timeline

Survey Taker

Shiftsmart/Dynata
09.2022 - Current

TECH SUPPORT

Serverplus
02.2021 - 08.2022

Deckhand

Commercial Fishing
01.2010 - 07.2019

Deckhand

Commercial Fishing
2010 - 2019

Timekeeper

Triad Electric & Controls
01.2007 - 04.2008

Bar Manager

Kathys
11.2002 - 03.2005

Call Center Agent

Sprint PCS US Unwired
06.2001 - 10.2002

High School Diploma -

Hackberry High
05.2001 -

Customer Service

Alison
05.2001 -

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