Eva Pasillas
Lancaster,CA
Summary
Dynamic leader with proven expertise in POS system proficiency and exceptional team management skills honed at Burger King. Excelled in enhancing customer loyalty and streamlining operations, significantly improving team performance and efficiency. Demonstrates a keen ability to mentor staff and optimize workflow, ensuring high levels of customer satisfaction and operational excellence.
Overview
1
1
Certification
Work History
Cashier Team Lead
Burger King
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Assistant Manager
Burger King
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Associate Degree In Nursing - Nursing
Antelope Valley College
Lancaster, CA12.2035
Skills
- Cashier training
- POS systems
- New hire training
- Workflow coordination
- Basic math
- Multitasking and organization
- Safety rules
- Heavy lifting
- POS system operation
- Team leadership
- Merchandise stocking
- Financial reporting
- Transaction management
- Attention to detail
- Cycle counts
- Adaptability and dependability
- Cash drawer reconciliation
- Merchandising guidelines
- Positive attitude
- Online order picking
- POS system proficiency
- Punctual and reliable
- Payment processing
- Shift scheduling
- Cash handling expertise
- Store opening and closing
- Fraud prevention
- Hospitality and accommodation
- Coaching and mentoring
- Product restocking
- Clear communication
- Loss prevention
- Cash handling
- Opening and closing procedures
- Retail merchandising
- Transaction approvals
- Workflow optimization
- Workload prioritization
- Money handling
- Customer engagement
- Staff motivation
- Report generation
- Team management
- Procedure enforcement
- Customer service
- Upselling strategies
- Time management
- POS system
- Policy enforcement
- Flexible schedule
- Deposit preparation
- Staff training
- Cash register operation
- Sales forecasting
- Conflict resolution
- Product knowledge
- Performance monitoring
- Merchandise zoning
- Inventory management
- Problem-solving
- Team collaboration
- Manager support
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
Certification
High School diploma and the food handlers up to date certificate.
Languages
Spanish
Native or Bilingual
Software
Moderate at the moment, due to the lake of practice
Timeline
Cashier Team Lead
Burger King
Assistant Manager
Burger King
Associate Degree In Nursing - Nursing
Antelope Valley College
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