Eva PERALTA
Setauket,NY
Summary
Motivated and customer-focused worker. Known for delivering exceptional service, building rapport with customers, and consistently meeting sales targets. Adept at managing high-volume traffic, upselling products, and maintaining a positive, friendly demeanor even during peak hours. Quick to adapt to new tasks and store procedures, with a keen attention to detail and a strong work ethic. Eager to contribute to a dynamic team and assist in meeting seasonal sales goals during high-demand periods.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARISTA
STARBUCKS
08.2024 - Current
- Delivered outstanding customer service in a fast-paced, high-volume environment, ensuring an exceptional experience for each guest
- Demonstrated expert knowledge of the menu, offering personalized drink recommendations and upselling premium options (e.g., specialty drinks, add-ins, and pastries) to increase average transaction value
- Managed cash and card transactions accurately, ensuring quick and efficient service while maintaining register and cash drawer balance
- Worked collaboratively with team members to ensure smooth operations, including inventory management, restocking supplies, and maintaining a clean, organized store environment
SALES ASSOCIATE
VICTORIA'S SECRET
11.2024 - 02.2025
- Customer Service: Greet customers, assist with product selection, and provide a personalized shopping experience
- Product Knowledge: Stay informed about current promotions, new arrivals, and product features to effectively communicate with customers
- Sales: Meet or exceed sales goals by suggesting appropriate products and upselling
- Merchandising: Maintain store appearance by replenishing stock, folding, and organizing displays according to brand standards
- Fitting Room Assistance: Provide fitting room support, ensure customer privacy, and recommend suitable products
Restaurant Hostess
The Sea Basin
Rocky Point, NY
08.2024 - 10.2024
- Coordinated reservations, waitlists, and special requests for large groups.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greetings and provided information about menu items or services offered.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accepted payments from guests for dine-in and take-out foods.
CREW MEMBER
AMC LOEWS STONY BROOK
03.2023 - 09.2024
- Delivered exceptional customer service in a high-volume environment
- Promoted and upsold premium products (e.g., memberships, concession bundles, movie merchandise) to maximize sales opportunities
- Consistently achieved and exceeded monthly sales targets through proactive engagement, product knowledge, and effective communication
CREW MEMBER (Seasonal)
DUNKIN' DONUTS
North Berwick, ME
06.2022 - 08.2022
- Provided high-quality customer service, especially in the drive through, by greeting customers warmly, taking orders efficiently, and ensuring a fast, friendly, and accurate service experience
- Prepared and served coffee, espresso drinks, baked goods, and breakfast items, adhering to Dunkin' Donuts' standards for quality and presentation
Education
BACHELORS' - IN PROGRESS -
Stony Brook University
05-2028
ADVANCED REGENTS DIPLOMA -
Ward Melville High School
06-2024
Skills
- Customer-Centric
- Team player
- Excellent communication
- Problem-solving
- Dependable
- Positive attitude
- Adaptable
- Active Listener
- Attention to detail
- Time management
- POS system operation
Skills
- Customer-Centric
- Team Player
- Excellent Communication
- Problem Solving
- Dependable
- Positive Attitude
- Attention to Detail
- Adaptable
- Active Listener
Languages
Spanish
Professional
Certification
- Food Handler Certification
- ATAP Alcohol Certification
Timeline
SALES ASSOCIATE
VICTORIA'S SECRET
11.2024 - 02.2025
Restaurant Hostess
The Sea Basin
08.2024 - 10.2024
BARISTA
STARBUCKS
08.2024 - Current
CREW MEMBER
AMC LOEWS STONY BROOK
03.2023 - 09.2024
CREW MEMBER (Seasonal)
DUNKIN' DONUTS
06.2022 - 08.2022
BACHELORS' - IN PROGRESS -
Stony Brook University
ADVANCED REGENTS DIPLOMA -
Ward Melville High School
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