Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eva Pinales

Paterson,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Department Manager

Winat Foods LLC McDonalds
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Crew Member

Just Salad
08.2023 - 10.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Manager

EGA Foods McDonalds
04.2018 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Crew Member

McDonalds
07.2017 - 04.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

High School Diploma -

Liceo Santa Cruz
Villa Mella, Santo Domingo
05.2015

Skills

  • Workflow Coordination
  • Performance Management
  • Employee Scheduling
  • QA
  • Staff Management
  • Cost Planning
  • Team Supervision
  • Customer Service
  • Personnel Management
  • Rules and Regulations
  • Work Planning and Organization
  • Conflict De-Escalation
  • Recruiting and Hiring
  • Operations
  • Order Processing
  • Training and Mentoring
  • Motivational Leadership

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Crew Member

Just Salad
08.2023 - 10.2023

Department Manager

Winat Foods LLC McDonalds
11.2022 - Current

Manager

EGA Foods McDonalds
04.2018 - 11.2022

Crew Member

McDonalds
07.2017 - 04.2018

High School Diploma -

Liceo Santa Cruz

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Eva Pinales