Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Quiroz

Eva Quiroz

Baytown,TX

Summary

Organized Office Manager with noted experience in administrative management. Positive attitude with a willingness to take on added responsibility to meet team goals. Prioritize projects and multitask effectively with discipline as a detail oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

23
23
years of professional experience

Work History

Administrative Services Manager

East End District
11.2004 - Current
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Enhanced communication within the organization and providing administrative support to the office team.
  • Handled sensitive information with discretion, maintaining confidentiality of organizations permanent documents, personnel records, and vendors information.
  • Maintained accurate financial records for our outside accounting consultant such as accounts payable/receivable transactions regularly to ensure they have accurate information for their reporting.
  • Conducted regular inventory assessments of office supplies and responsible for ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence with property owners and/or constituents.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as requesting reimbursement for awarded federal funds.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers and setting up conference rooms for scheduled meetings.
  • Coordinated events within and outside of the organization.
  • Reviewed the teams finances to help lower costs and keep the organizations operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry property owners and constituents in managed area.
  • Cultivated positive rapport with fellow team members to boost company morale and promote employee retention.
  • Opened and closed location to uphold successful operations and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by working around other team members schedules to insure the office stays open to the public without interruption.
  • Managed payroll and benefits administration to ensure accuracy and compliance with the organizations policies.
  • Reduced costs by negotiating vendor contracts for office supplies as well as negotiating rental of office copier machine and mail meter machine.
  • Developed strong relationships with our Board of Directors, our local Law Enforcement Team through exceptional customer service and timely responses to any inquiries.
  • Created a welcoming office environment by maintaining clean, organized spaces for our team to use.
  • Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
  • Managed and processed documentations for new onboarding hires such as applications for Health Insurance, 401K, Disability, W-4, I-9 Form, Dental & Employee Handbook.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among team members.
  • Planned and executed company events such as year-end Thanksgiving Luncheon and Holiday Secret Santa with the organizations office and field crew and coordinated our annual Team Building activities to help promote office morale and appreciation.
  • Communicated organizations objectives to various divisions to meet monthly financial deadlines with our accountant.
  • Coordinated internal staff meetings, management meetings, monthly board meetings, and monthly law enforcement meetings.
  • Maintain and utilize the functionality of our online Quickbooks (Intuit) to track and pay our vendors and receive payment from our customers.
  • Collaborated to develop standard operating procedures manual for server room access, security access, monitoring systems and telephone system maintenance.
  • Collaborated and update any changes to the existing employee handbook, IT policies and the field crews idling policy and fuel card procedures.
  • Resolve financial discrepancies and customer billing issues with timely attention.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Prepare and submit monthly, quarterly and annual financial statement to our remote accountant to review and create a report to present to the organizations Board of Directors.
  • Assisted with development and implementation of financial policies and procedures to streamline operations.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Created organized filing system to manage department documents such as personnel files, permanent documents, and vendor files.
  • Hired, managed, developed and trained an Administrative Assistant, established and monitored goals, conducted their annual performance review and administered their salary.
  • Completed semi-monthly payroll for 17 employees through ADP Payroll Systems and saved reports to be used for bookkeeping and reporting during the organizations Texas Workman's Comp Audit.
  • Optimized filing systems to keep track of AP/AR, deposits, and recordkeeping.

Receptionist

Paragon Packaging
10.2000 - 07.2001
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Collaborated with other departments to ensure smooth inter-departmental communication.
  • Maintained morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Entered company's inventory in an Excel spreadsheets.

Education

Accounting

Lee College
Baytown, TX
09.2014

San Jacinto College District
Pasadena, TX
10.2002

GED -

South Grand Prairie High School
Grand Prairie, TX
05.1991

Skills

  • Organizational Leadership
  • Records Management
  • Facilities Management
  • Budget Administration
  • Staff Management
  • Event Coordination
  • Policy Management
  • Staff Scheduling
  • Budget Planning
  • Administrative Management
  • Time Management
  • Excellent Communication
  • Quickbooks
  • Multitasking
  • Self Motivation
  • Problem-solving abilities
  • Vendor relationships
  • Bookkeeping
  • Performance Evaluations
  • Documentation and control
  • Microsoft Office
  • Data Entry
  • Attention to Detail
  • Multitasking Abilities
  • Administrative background
  • Payroll and budgeting
  • Written Communication
  • Professionalism
  • Problem-Solving
  • Professional Demeanor
  • Records and Database Management
  • Teamwork and Collaboration
  • Administrative Support
  • Notary Public
  • Bi-Lingual (Spanish)

Languages

Spanish
Professional Working

Timeline

Administrative Services Manager

East End District
11.2004 - Current

Receptionist

Paragon Packaging
10.2000 - 07.2001

Accounting

Lee College

San Jacinto College District

GED -

South Grand Prairie High School

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Eva Quiroz