Eva Ramirez
Weslaco,Texas
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Weslaco/Mercedes Pediatrics
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Receptionist
Benitez Dental Clinic
01.2017 - 10.2019
- Maintained medical records, technical library and correspondence files
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Worked with coworkers to complete tasks
- Met deadlines while maintaining high-quality deliverables
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
Education
Medical Administrative Assistance
South Texas Vo-Tech
Weslaco, Texas09.2012
High School Diploma - undefined
Progreso High School
Progreso, Texas05.2011
Skills
- Patient Scheduling
- Medical Report Preparation
- Preparing Treatment Rooms
- Verbal And Written Communication
- Advising Patents Organization And Time Management
- Medical Recordkeeping Data Entry
- HIPAA Compliance
- Issue Resolution
- Appointment Scheduling
- Phone And Email Etiquette
- Cleaning And Sterilizing
- Office Opening And Closing
- Team Collaboration
- Front desk operations
- Payment collection
- Reminder calls
- Workflow optimization
- Paperwork coordination
- Referral verification
- Medical records management
- Inventory oversight
- Insurance verifications
- Co-payment collection
- Petty cash management
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Payment scheduling and collection
- Patient referral
- Scheduling tests and procedures
LANGUAGES
Bilingual English & Spanish
Timeline
Medical Receptionist
Weslaco/Mercedes Pediatrics
09.2022 - Current
Dental Receptionist
Benitez Dental Clinic
01.2017 - 10.2019
High School Diploma - undefined
Progreso High School
Medical Administrative Assistance
South Texas Vo-Tech
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