Eva Ramos
McAllen,TX
Summary
Proven sales associate with a track record of exceeding sales goals through effective customer engagement and sales development strategies. At Dillard's, leveraged skills in cash register operation and teamwork to enhance customer satisfaction and drive sales. Skilled in both verbal and written communication, consistently achieving and surpassing sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dillard's
McAllen, TEXAS
05.2021 - 12.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Tracked sales performance metrics to identify trends in market place.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed trusting relationships with customers by making personal connections.
Customer Service Representative
Walmart
Lancster, CA
07.2018 - 04.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier
Taco Bell
Lancaster, CA
04.2017 - 04.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Lancaster High School
Lancaster, CA06-2017
Some College (No Degree) - Sociology
South Texas College
McAllen, TXSkills
- Cash register operation
- Cleaning techniques
- Customer engagement
- Sales development
- Goal tracking
- Product recommendations
- Fitting room maintenance
- Reliable and punctual
- Exceeds sales goals
- Teamwork and collaboration
- Order processing
- Customer needs assessment
- Time management
- Payment processing
- Self-checkout assistance
- Verbal and written communication
Timeline
Sales Associate
Dillard's
05.2021 - 12.2022
Customer Service Representative
Walmart
07.2018 - 04.2021
Cashier
Taco Bell
04.2017 - 04.2019
High School Diploma -
Lancaster High School
Some College (No Degree) - Sociology
South Texas College
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