Eva Richardson
Munster,USA
Summary
Results-driven Med Spa Receptionist with a track record in providing exceptional customer service and managing front desk operations. Proven ability to ensure a seamless patient experience, handle confidential information with discretion, and contribute to a positive atmosphere. Seeking to leverage strong communication and organizational skills in a growth-oriented Med Spa setting
Overview
7
7
years of professional experience
Work History
Med Spa Receptionist
Kotis Plastic Surgrery
10.2021 - 12.2023
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Documented client records and information.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Educated clients on skin conditions, treatments and products to grow sales.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Inspected client's skin to determine best courses of treatment.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Administrative Assistant
My Bestie Estie
01.2020 - 02.2021
- Documented client records and information.
- Maintained meticulous records to document client information.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Restocked supplies for spa treatments
- Performed receptionist functions such as appointment scheduling and spa tours.
- Instructed guests on safety procedures and spa policies.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Applied marketing, networking and interpersonal skills to build Urban Alchemy Lab practice and loyal clientele.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Key Holder - Makeup Artist
MAC Cosmetics
06.2019 - 06.2020
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Maintained inventory levels by stocking, rotating and replenishing units.
- Trained and mentored new makeup artists.
- Used sales tactics and persuasion to meet goals.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Promoted sales events and product launches to customers.
- Created brand awareness through sharing and demonstration of product knowledge.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Streamlined opening and closing procedures as integral member of store staff.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Cosmetic Beauty Advisor
Christian Dior
04.2017 - 03.2019
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Encouraged customers to try new products through personal recommendations.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Inspired beauty and confidence to help customers embrace individual styles.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Education
Master of Arts - Counseling Psychology
The Chicago School of Professional Psychology
Chicago, IL07.2017
Bachelor of Arts - Psychology
Roosevelt University
Chicago, IL05.2017
High School Diploma -
Crete High School
Crete06.2006
Skills
- Excellent Customer Service and Interpersonal Skills
- Ability to multi-task in a fast paced environment
- Strong organizational abilities with attention to detail
- Microsoft Office
- Understanding of spa services and procedures
- Friendly, positive attitude
- Reliable and trustworthy
- Basic Math
- Active listening
- Work ethic
- Team collaboration
- Problem resolution
- Google Docs
- Skin-Tone Management
- Beauty Treatment Recommendation
Timeline
Med Spa Receptionist
Kotis Plastic Surgrery
10.2021 - 12.2023
Administrative Assistant
My Bestie Estie
01.2020 - 02.2021
Key Holder - Makeup Artist
MAC Cosmetics
06.2019 - 06.2020
Cosmetic Beauty Advisor
Christian Dior
04.2017 - 03.2019
Master of Arts - Counseling Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - Psychology
Roosevelt University
High School Diploma -
Crete High School
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