Eva Richardson
Dayton,Ohio
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
22
22
years of professional experience
Work History
Human Resource Manager
Ohio Medical Transport
03.2018 - Current
- Prospect, recruit, hire, and on-boarding of new talent
- Orienting, scheduling, uniforms, payroll, attendance, timecards and assist with employee conflict resolution.
- Facilitate prompt and consistent response times to employee inquiries regarding benefits, payroll, procedures, and organizational changes
- In close collaboration with management, Recruiting, on – boarding, and use of retention strategies to ensure employee satisfaction and longevity
- Review and administer employee compensation, benefits, and wellness programs
- Maintain personnel records, hires, transfers, performance appraisals, and absenteeism issues
- Participate in exit interview, employee misconduct investigations, making recommendations to management for corrective action and process improvement.
- Impromptu adjustments and strategizing under unpredictable circumstances
- Working in the field visiting different facilities to gain their trust and business
- Attending Job Fairs seeking new talent and representing the company.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Care Manager
Comfort Keepers in Home Care
05.2014 - 12.2017
- Develop and implement new hire orientation program, presentation of materials and mock interviews
- Manage recruitment process for exempt and non-exempt positions
- Conduct reference and background checks.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Owner/Operator
Independent Care Provider
04.2008 - 05.2013
- Recruiting and development of business
- Consult with client’s family members, to design the appropriate plan of care, continuous process improvement in Care plan
- Creation and follow through of specific care plans, tailored to individual’s needs
- Assign and schedule staff members
- Employee reference/background checks.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
Rental Agent/Office Manager
Guardian Rental Cars
01.2002 - 01.2007
- Coordinate and carry out marketing and advertising
- Daily office management, data entry, payroll and account processing
- Competitive rate analysis, promotions, and sales.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
Education
Business Management/Marketing -
AIU University
Online, IllinoisBusiness Management
LeMoyne-Owen College
Memphis, TNSkills
- Policy Enforcement
- Payroll Administration
- New Employee Orientation
- Legal Compliance
- Labor Relations
- Employee Handbook Development
- Recordkeeping
- Employee Engagement
- Benefits Administration
- Recruitment
- Performance Assessment
- Corrective Action Planning
- Staff Management
- Employee Onboarding
Timeline
Human Resource Manager
Ohio Medical Transport
03.2018 - Current
Care Manager
Comfort Keepers in Home Care
05.2014 - 12.2017
Owner/Operator
Independent Care Provider
04.2008 - 05.2013
Rental Agent/Office Manager
Guardian Rental Cars
01.2002 - 01.2007
Business Management/Marketing -
AIU University
Business Management
LeMoyne-Owen College
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