Eva Rivera
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
CarePlus Health Plans
Miami, FL
04.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Data Entry Specialist
CarePlus Health Plans
Miami, FL
04.2017 - Current
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Located and corrected data entry errors and reported to management.
- Supported multiple departments with special projects.
Administrative Assistant
The Keyes Co., Realtors
Miam, FL
07.2014 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
Front Desk Receptionist
Miami Research
MIAMI, FL
06.2009 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Education
GED -
Miami Dade College
Miami, FL01.2018
Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Responding to Difficult Customers
- Customer Retention Strategies
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Call Documentation
- Data Entry and Maintenance
- Standard Operating Procedures Maintenance
- Word Processing
- Data Input
- Data Acquisition
- Data Verification
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
CarePlus Health Plans
04.2017 - Current
Data Entry Specialist
CarePlus Health Plans
04.2017 - Current
Administrative Assistant
The Keyes Co., Realtors
07.2014 - 04.2017
Front Desk Receptionist
Miami Research
06.2009 - 08.2013
GED -
Miami Dade College
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