Eva Rodriguez-Willis
Cleburne,TX
Summary
Dedicated and loyal professional with more than 20 years of experience providing a wide range of support services, including in occupational health and safety, Human Relations, Accounts Payable, Payroll, Accounting Support, and Customer Service.
Trusted by senior management with sensitive data such as payroll information and HR investigations. Qualified to create safety policies, conduct inspections and deliver training. Passionate about delivering outstanding service to internal team members and external customers every single day. Bilingual English & Spanish.
Overview
25
25
years of professional experience
Work History
Safety Specialist
Sunrider Mfg., L.P.
01.2023 - Current
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Assisted in obtaining necessary permits for hazardous materials storage and disposal, ensuring regulatory compliance.
- Maintained detailed records of company-wide safety performance to ensure compliance with regulations and standards.
- Regularly reviewed industry trends and best practices, incorporating new strategies into existing safety programs as needed.
- Monitored relevant legislation changes related to occupational health and safety requirements; updated company policies accordingly to maintain compliance.
- Conducted audits of internal processes to identify areas for improvement in overall safety performance.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Provided new-employee health and safety orientations and developed materials for presentations.
Human Resource Benefit Administrator
Sunrider Mfg., L.P.
01.2014 - 12.2022
- Managed benefit enrollment processes, ensuring timely and accurate completion.
- Improved employee satisfaction by promptly resolving benefits-related inquiries.
- Collaborated with HR team to streamline benefits administration and reduce errors.
- Enhanced communication with employees, providing clear benefits information.
- Coordinated open enrollment sessions to facilitate smooth benefits selection.
- Assisted employees with benefits claims, ensuring swift issue resolution.
- Processed benefits changes to support employee life events and transitions.
- Ensured accuracy of benefits records by conducting regular audits.
- Improved benefits administration efficiency with system enhancements.
- Supported benefits communication initiatives, improving employee understanding.
- Verified benefits eligibility for new hires and existing employees.
- Resolved discrepancies in benefits billing, maintaining financial accuracy.
- Resolved employee concerns regarding benefits quickly and efficiently, improving overall satisfaction with the program.
- Managed relationships with benefit providers to ensure prompt issue resolution and secure favorable terms for the organization.
- Assisted with benefits-related legal compliance, such as ACA reporting and annual Form 5500 filings, ensuring timely submissions to avoid penalties.
- Supported employees during leave of absence requests by guiding them through necessary paperwork and coordinating required communications between departments.
- Maintained strict confidentiality when handling sensitive personal information related to employees'' benefits and medical records.
- Collaborated with payroll department to ensure accurate benefit deductions on employee paychecks and address any discrepancies in a timely manner.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
Customer Service Representative
National Emblem
01.2014 - 12.2014
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
EBSCO Information Services
01.2009 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounts Payables / Accounting Support
KAIRAK
01.2000 - 12.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
No Degree - Specialist in Safety & Health
The University of Texas At Arlington
Arlington, TXHigh School Diploma -
Carson High School
Carson, CASkills
- Human Relations Skills
- Accounting Support Skills
- Employee Benefit Administration
- Invoice Reconciliation
- Billing Issue Resolution
- Open Enrollment Preparation
- Workers Compensation Reporting
- Injury Investigation
- Safety Committee Participation
- Leave of Absence Processing
- Payroll Processing
- Data Handling
- HR Support
- Employee File Management
- Customer Service
- Multi-line Phone System
- Order Management
- Office Administration
- Complaint Resolution
- Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ADP Workforce
- MAS90
- KRONOS
- PeopleSoft
- Jantek
- Employee File Builder
- 10-Key by Touch
- Bilingual
- Workplace inspections
- Audit procedures
- Accident investigation
- Safety training
- Safety policies
Timeline
Safety Specialist
Sunrider Mfg., L.P.
01.2023 - Current
Human Resource Benefit Administrator
Sunrider Mfg., L.P.
01.2014 - 12.2022
Customer Service Representative
National Emblem
01.2014 - 12.2014
Customer Service Representative
EBSCO Information Services
01.2009 - 12.2014
Accounts Payables / Accounting Support
KAIRAK
01.2000 - 12.2008
No Degree - Specialist in Safety & Health
The University of Texas At Arlington
High School Diploma -
Carson High School
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