Summary
Overview
Work History
Education
Skills
Training and Awards
Work Availability
Work Preference
Interests
Software
Quote
Timeline
Hi, I’m

Michelle Ruppert

Saint Albans,WV
Michelle Ruppert

Summary

Seasoned Program Director offering ten years of experience in educational leadership positions. Focused on building and enhancing relationships, meeting service needs, and maintaining smooth administration of all department operations. Desires a growth-oriented position in a dynamic, fast-paced environment. Leverages research-based interventions, strategies, and instruction and analyzes data to drive academic achievement and social-emotional growth.

Overview

16
years of professional experience

Work History

WV Higher Education Policy Commission
South Charleston, WV

Health Sciences Program Administrator
06.2020 - Current

Job overview

  • Program Management: Manages four health sciences financial incentive programs: Health Sciences Service Program, Choose West Virginia Practice Program, Medical Student Loan Program, and Mental Health Loan Repayment Program
  • External Relations: Acts as the first point of contact for all program inquiries from students, practitioners, institutions, and other constituencies. Works with healthcare employers in underserved areas to identify workforce needs and assists in recruiting healthcare providers for those vacancies. Work with students to identify job possibilities in underserved areas and link them to potential employers. Develops relationships with employer and institution-level contacts to assist with program promotion. Engages partners to provide feedback and evaluate programs for modification or improvements. Designs and delivers in-person and web-based presentations and conducts outreach across the state on the programs to students, institutional officials, employers, and other interested organizations.
  • Policymaking Activities: Evaluate proposed modifications to program legislation, draft legislative and procedural rule modifications, and respond to ad hoc legislative requests related to programs.
  • Programmatic Activities: Develops and annually revises all program forms, procedures, and outreach materials and ensures compliance with the application process, contracting, and payments. Assembles application review committees and provides staff support to the committees to make award determinations. Continuously monitored progress toward stated goals while adjusting strategies based on changing circumstances or needs identified during implementation phases. Evaluates employment sites for program participants to ensure they meet program requirements. Tracks participants through the completion of service obligations to ensure all program requirements are met. Oversees short- and long-term repayment of award funds by participants who fail to complete the service obligation. Works with servicing vendor representatives and servicing vendor software to establish accounts and repayment plans for new defaulters, monitor repayment plans, and troubleshoot account issues. Conducts evaluation of program outcomes and identifies and implements adjustments to improve program outcomes.
  • Administrative Responsibilities: Manages program funds fiscally and administratively. Coordinates logistics for program-related meetings. Maintained and updated project-related documents. Identified opportunities to streamline processes and improve office operations and efficiency.
  • Developed strategic plans for program growth, identifying critical areas for expansion and improvement based on industry trends and stakeholder feedback.
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.

CDC Foundation for WV Office of Chief Medical Examiner
Charleston, WV

Administrative Services Manager II
02.2019 - 06.2020

Job overview

  • Support Staff Manager: Responsible for the daily management of support staff functions for the OCME; Overall responsibility for 27 employees; Direct supervision of four section supervisors and indirect for two support IT staff positions; Administers and ensures that the workflow, efficiency, and customer service functions meet daily expectations; Manages daily workflow assignments and monitors processes, policies and procedures for effectiveness and makes recommendations for policy and process improvements across multiple sub-units of the office; Develop policies, procedures, protocols, improvement and prioritization that ensures compliance for these code mandated functions and best serves the overall accomplishment of the OCME mission; Responsible for interfacing with numerous outside agencies, including the court system, law enforcement, prosecuting attorneys, county medical examiners, and next of kin/family members of decedents, estate executors, funeral home directors, managers, and staff; Responsible for ensuring that all correspondence, release of information, and communication with outside entities is entirely and consistently within code-mandated parameters and meets all legal requirements; Provides oversight of legislatively mandated programs that contribute directly to national and statewide statistics informing prevention efforts; Gathers a variety of data related to the operation of the OCME and interprets statutes, regulations, and policies to staff, other managers, and the public; Required to exercise outstanding judgment through independent decisions and evaluations daily
  • Budget and Expenditures: Responsible for monitoring budgetary expenditures of the support sections and providing direct input into future needs and budgetary requirements over purchasing and contracting for the Office; Responsible for approving routine purchase requests that do not exceed $2,500 and recommending purchases that exceed the threshold;
  • Representative for the Office of Chief Medical Examiner: Represents the OCME on outside panels, working groups, and task force elements as required; Local, Statewide, and National conference attendance on behalf of the OCME;
  • Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
  • Human Resources: Maintains first-line; supervisory responsibility for human resource functions; Directly participates in the hiring process and recommends hiring for all positions within the support staff sections and beyond; Responsible for evaluating the need for and providing training, personal and professional development opportunities, coaching, teaching, mentoring, and employee development for the Administrative Division, Operations Division, and Physician Division of the OCME, which includes more than 90 staff members and over 100 County Medical Examiners.

Marshall University JCE School of Medicine
Huntington, WV

Registrar and Academic Affairs Coordinator
02.2014 - 02.2019

Job overview

  • Supervision of staff: Directly supervise one support person and indirectly supervise four workers to ensure registration and student accounts are updated accordingly: a Financial Aid Counselor, a Career Counselor, and two student workers. Lead point of contact for various student groups and academic committees.
  • Student Records and Documentation: Maintain, interpret, and implement guidelines and policies regarding student records—audit records for graduation requirements. Coordinate and maintain permanent records for historical degree requirements, assuring that institutional criteria for graduation are met and that established institutional policies for each graduating class are in compliance. Prepare and maintain permanent records for courses and academic policies. Maintain and secure the student's official academic record. Developed and implemented registration policies, procedures, and timelines for smooth administration processes. Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation. Improved data integrity by conducting regular audits of student records and making necessary corrections. Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
  • Enrollment: Accomplish course registration for all matriculated students. Coordinate add/drop registration policies and procedures and ensure the Student Information database (Student Scheduler) is reconciled with the main campus database record (Banner). Create and maintain class rosters, class photos, and directory information and provide oversight of class email distribution lists. Report and certify AAMC enrollment rosters in SRS (along with periodic updates to reflect changes in student status; this includes certifying graduation lists and new class rosters).
  • Data Reporting: Maintain statistical data on student demographics. Query and analyze data for reports. Present statistical data and historical data to various committees. Research trends in grading and evaluation. Academic & Professionalism Standards Committee: Prepare and present student summaries to a committee. Review policy and procedure to determine student standing. Review any judicial issues that may arise due to student conduct. Issue letters regarding the student conduct proceedings.
  • Collaborated with the IT department to enhance student information systems, resulting in more user-friendly interfaces.
  • Coordinated with financial aid and bursar offices to ensure seamless integration of registration and billing processes, easing financial enrolment experience for students.
  • Committees and Groups: Actively participate in university committees and provide data reporting to various groups and committees as needed.

BridgeValley Community & Technical College

Assistant to Vice President of Student Services
09.2012 - 12.2013

Job overview

  • Provide direct support to the Vice President of Student Affairs: Maintain confidential student records per FERPA regulations; Report Generation; Data Collection; Judicial Issues and reports.
  • Assist students of KVCTC: Registration services; admission information for new and prospective students; information on student code of conduct and students' rights and responsibilities
  • Direct Supervision of Work Study students (10-12 per semester): Supervise daily work and assign tasks; Review work for corrections
  • Assist Registrar in Graduation Audit Process: Audit and evaluate students' records for graduation; Utilize Degree Works to track students' academic progress
  • Responsible for weekly student newsletter: Create and edit content; Collect information on KVCTC events for publishing
  • Responsible for KVCTC Division of Student Services website: Edit and publish to KVCTC main website
  • Update content on Student Success Website; Creation of Registrar page and Career Services websites
  • Career Services: Developed and maintained Career Services: trained faculty and staff on Kuder Journey; created workshops on career services; presented Career Services KVCTC Workshops; assisted in planning and recruiting for Spring 2013 Career Fair.

Marshall University Graduate School
South Charleston, WV

Administrative Secretary Senior, Counseling Department
04.2008 - 09.2012

Job overview

  • Provide direct support to Department Chair and faculty: report generation, purchasing (State P-card), requisitions and encumbrances, travel arrangements, expense reports, and budget tracking. Report generation, editing, and Data Collection.
  • Provide support to Graduate Students of Program: registration services; information to current and prospective students about program and Marshall University; general advising; course management; and information on Student Rights and Responsibilities (FERPA)
  • Assist in day-to-day operation of Counseling Department M.A and Ed.S programs: Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance. Represent department at admission events for college; Answer telephone calls and communicate policies and procedures; Maintain student records.
  • Supervision of work-study students and graduate assistants: One to two graduate assistants per semester; One work-study student per academic year; Reviewed and assigned work as needed by department chair.
  • Contributed to the development of long-term organizational goals by providing administrative support during strategic planning sessions.
  • Expedited travel arrangements for faculty by coordinating flights, accommodations, transportation services, and itineraries as needed.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.

Education

Marshall University
South Charleston, WV

Master of Arts in Leadership Studies from Public Administration/Higher Education
05.2013

University Overview

Marshall University
Huntington, WV

Bachelor of Arts in Criminal Justice from Professional Studies/Public Service
05.2005

University Overview

Minor: Sociology and History

  • Member of Marching Thunder

Skills

  • Procedure writing
  • Process Development
  • Training and Orientation
  • Strategic Planning
  • Budget Administration
  • Student Records Management
  • Policy Implementation
  • Program Leadership
  • Customer service experience
  • Data retrieval systems
  • Policy and procedure modification
  • Performance Evaluations
  • Service Coordination
  • Teamwork and Collaboration
  • Problem-Solving

Training and Awards

Training and Awards
  • Grant Management Training - October, 2019
  • WV DHHR Supervisor Training Program - In Progress
  • Executive Chief Proctor for NBME Examinations - October 2016
  • Active Shooter Training - March 2013
  • Degree Works Training - January 2013 & March 2013
  • Scribe Training for Ellucian December 2012 & January 2013
  • Quality Connections - Customer Service Training - July - August 2012
  • Marshall University Employee of the Month - April 2012
  • Safe Spaces Orientation - February 2012 - Ray Blevins
  • Marshall University Graduate College Honor Award, Certificate of Merit for Outstanding Service and Leadership May 2011
  • MU Supervisor Training - Parts 1 & 2: March 2011; Parts 3 & 4 April 2011
  • Workplace Bullying - Troubleshooting the Troublemakers; February 2011 (Part1)& March 2011 (Part 2) - Dr. Bob Rubenstein
  • T.O.P. Strategies - Time Managing, Organizing, & Prioritizing Your Tasks; October 2010 - Sherri Nash
  • Managing Stress in the Workplace; October 2010 - Dr. Mike Burton
Availability
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Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePaid sick leavePaid time off401k match

Interests

Reading

Music

Traveling

Gaming

Software

Salesforce

OASIS

Microsoft Office

MS Access

Publisher

Tableau

LucidCharts

Argos Data Reporting

Banner; DegreeWorks

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Health Sciences Program Administrator
WV Higher Education Policy Commission
06.2020 - Current
Administrative Services Manager II
CDC Foundation for WV Office of Chief Medical Examiner
02.2019 - 06.2020
Registrar and Academic Affairs Coordinator
Marshall University JCE School of Medicine
02.2014 - 02.2019
Assistant to Vice President of Student Services
BridgeValley Community & Technical College
09.2012 - 12.2013
Administrative Secretary Senior, Counseling Department
Marshall University Graduate School
04.2008 - 09.2012
Marshall University
Master of Arts in Leadership Studies from Public Administration/Higher Education
Marshall University
Bachelor of Arts in Criminal Justice from Professional Studies/Public Service

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Michelle Ruppert