Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Eva Ryant

Eva Ryant

Columbia,SC

Summary

Dynamic leader and strategic thinker, excelled at Qurate Retail by fostering team cohesion and enhancing performance through targeted interventions and safety management. Leveraged self-awareness and group leadership to improve internal hiring by 20%. Proven track record in developing effective learning solutions and streamlining operations, demonstrating a blend of hard and soft skills.

Overview

2013
2013
years of professional experience

Work History

Performance Coach

Qurate Retail
  • Provided constructive feedback, enabling athletes to make informed decisions about their performance goals.
  • Assisted in developing organizational policies that emphasized ethical conduct within the sporting community.
  • Conducted comprehensive assessments to identify areas of improvement and create targeted interventions.
  • Provided coaching and mentoring to employees.
  • Collaborated with multidisciplinary teams for optimal athlete support, ensuring holistic growth and development.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Designed and delivered web-based, self-directed learning materials.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Organized team-building activities to foster camaraderie, trust, and effective communication among athletes.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Associate Supervisor

Qurate Retail
  • Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Streamlined communication channels for better efficiency and increased productivity within the team.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
  • Successfully retained high-value customers by addressing their concerns, building rapport, and providing tailored solutions.
  • Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.
  • Expedited order processing and reduced errors by maintaining accurate records of customer interactions in CRM systems.
  • Collaborated effectively with internal departments to resolve escalated cases, resulting in improved customer retention rates.
  • Promoted a culture of continuous learning by participating in professional development workshops and sharing insights with colleagues.
  • Resolved complex customer issues by collaborating with cross-functional teams and utilizing problem-solving skills.
  • Boosted team morale and fostered a positive work environment by sharing best practices and celebrating individual successes.
  • Participated in cross-functional projects aimed at improving overall customer experience and satisfaction levels.
  • Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
  • Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
  • Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Reduced instances of damaged goods, carefully packing and securing items following best practices.
  • Enhanced team performance, conducting regular meetings to address challenges and share best practices.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
  • Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Inbound Specialist

Qurate Retail
03.2010 - 07.2012
  • Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Streamlined communication channels for better efficiency and increased productivity within the team.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
  • Successfully retained high-value customers by addressing their concerns, building rapport, and providing tailored solutions.
  • Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.
  • Expedited order processing and reduced errors by maintaining accurate records of customer interactions in CRM systems.
  • Collaborated effectively with internal departments to resolve escalated cases, resulting in improved customer retention rates.
  • Promoted a culture of continuous learning by participating in professional development workshops and sharing insights with colleagues.
  • Resolved complex customer issues by collaborating with cross-functional teams and utilizing problem-solving skills.
  • Boosted team morale and fostered a positive work environment by sharing best practices and celebrating individual successes.
  • Participated in cross-functional projects aimed at improving overall customer experience and satisfaction levels.
  • Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
  • Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
  • Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Reduced instances of damaged goods, carefully packing and securing items following best practices.
  • Enhanced team performance, conducting regular meetings to address challenges and share best practices.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
  • Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor Of Science - Business Administration And Management

Limestone College
Gaffney, SC

Skills

  • Self-awareness
  • Group leadership
  • Safety Management

Timeline

Inbound Specialist

Qurate Retail
03.2010 - 07.2012

Performance Coach

Qurate Retail

Associate Supervisor

Qurate Retail

Bachelor Of Science - Business Administration And Management

Limestone College

Similar Profiles

CREATE PROFILE
Eva Ryant