Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eva Sanchez

River Grove,Illinois

Summary

Down-to-earth professional with proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures and overseeing store operations. Detail-oriented individual consistently delivers on sales and profits and achieves targets. Awarded for best-in-class sales and customer loyalty.

Overview

3
3
years of professional experience

Work History

Floor Manager

McDonald's
Melrose Park, Illinois
08.2023 - 07.2024
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Assessed team member performance and developed improvement plans for weak points.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Established effective employee schedules to meet expected customer demands.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Decreased total overhead expenses by negotiating with vendors.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Stayed up-to-date on extensive company products and services.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
  • Trained, motivated and oversaw the floor and delivering outstanding service to every customer.

Line Cook

Portillos Restaurant
Chicago, Illinois
04.2021 - 08.2023
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Cooked multiple orders simultaneously during busy periods.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Adhered to portion controls and presentation specifications.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Grilled and deep fried various foods from meats to potatoes.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Kept stations stocked and ready for use to maximize productivity.

Education

High School Diploma -

Rezin Orr Academy
Chicago, IL
06-1995

Skills

  • Patron satisfaction
  • Department management
  • Point of sale systems
  • Conflict Resolution
  • Safety oversight
  • Stock management

Languages

English
Professional
Spanish
Professional

Timeline

Floor Manager

McDonald's
08.2023 - 07.2024

Line Cook

Portillos Restaurant
04.2021 - 08.2023

High School Diploma -

Rezin Orr Academy

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Eva Sanchez