Eva Sanchez

• Maintain up-to-date expertise in Office of Foreign Assets Control (OFAC) Regulations to effectively respond to internal and external inquiries as a subject matter expert
• OFAC Compliance and Screening:

o Daily and monthly screening of wire transactions, new accounts, existing customer data, and International ACH transactions to ensure adherence to OFAC regulations and bank policies.

o Manage the OFAC inbox to assist departments such as Loans by conducting screening on existing and prospective customers for potential OFAC matches.

• Wire Transaction Review and Approval:

o Reviewing and approving wire transactions flagged for potential sanctions: Level 1 actions require no escalation, while Level 2 actions require escalation for further research.

o Conducting research and using available tools to make informed decisions for transaction approval.

• Escalation Management:

o Steered high-stakes escalations, making sound, risk-based decisions that required approval authority.

• Investigation and Reporting:

o Promptly executing wire investigations, communicating with account officers and other bank personnel to obtain information required to conduct and finalize cases, utilizing SharePoint for case management.

o Report transactions with a true OFAC match on entities and individuals to OFAC Reporting System (ORS) within 10 days of the occurrence.

• Operational Efficiency and Team Support:

o Managing daily operations, supporting the team with workload, watch queues, wire investigations, and OFAC update validation.

o Leverage expertise in OFAC Regulations to provide critical guidance and resolution to internal and external bank departments and relationship officers/bankers, ensuring compliance and mitigating risks.

o Creating efficiencies by analyzing phrases and building false-positive lists to reduce queue volume and lighten the team's workload.

· Maintain good customer relations with other departments, corporate customers, and other banks.

· Ensured efficient delivery of operational services to internal and external customers by providing comprehensive team support and guidance.

· Managed the Risk queue, promptly securing approval from officers to process wire transactions with insufficient funds. Plan and schedule the workflow within the department and coordinate with other areas.

· Contributed to and delegated daily tasks, optimizing team productivity and ensuring prompt wire processing.

· Provided support by assisting the team with queries and managing workloads.

· Managed inbound customer service inquiries, resolving issues daily and maintained customer satisfaction.

· Resolved customer inquiries regarding wire transfers for Treasury Management, ensuring accurate and timely processing.

· Balanced end-of-day settlements with 100% accuracy, ensuring financial reconciliation and compliance

· Repair knowledge, implement multi-step verification processes for recipient details, including account numbers, routing codes, and recipient names. Double-check all details before confirming transfers.

· Developed and managed secure relationship files, incorporating unique PINs, wire limits, and customer agreements to ensure compliance and data integrity

· Proficiency in foreign currency transactions, demonstrated by calculating exchange rates for customers.