Eva Santana

• Resolved any issues or complaints related to CDPAP program in a timely manner.
• Coordinated scheduling of services and monitored quality of care provided by Personal Assistants.
• Coordinated with insurance companies to verify coverage and process claims for home care services.
• Managed client and family communications, providing updates and addressing concerns promptly.

• Organizing and filing documentation
• Updating and filing patient medical records
• Admitting nurse duties
• Prepare charts for admission of patients
• Reviewing admissions paperwork
• Coordinated scheduling for appointments and meetings within the medical facility.

• Coordinated and planned work shift schedules according to availability.
• Assisted payroll teams by reporting employee hours and calculating correct compensation.
• Collaborated with recruiting agencies to identify qualified candidates.
• Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
• Coordinated staff schedules to ensure optimal care coverage for clients.
• Excellent communication and interpersonal skills are essential for effective collaboration with clients, families, and other healthcare professionals.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided excellent customer service and resolved inquiries promptly.
• Maintained accurate cash drawer and balanced receipts at shift end.
• Handled customer returns and exchanges according to store policy.
• Performed other duties as assigned by management.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.

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