Eva Scott
Raleigh
Summary
To secure a challenging position in order to expand my skills, and knowledge, while making a significant contribution to the success of the company. Professional with extensive experience in administrating case management processes, possessing strong organizational and communication abilities. I am known to be a team player and flexible in all work environments. Skilled in client relations, documentation, conflict resolution, and maintaining confidentiality. Reliable, dependable, and results-focused, ensuring effective and efficient case administration.
Overview
15
15
years of professional experience
Work History
Accounts Payable Manager
North Carolina Department of Agriculture
Raleigh
05.2024 - Current
- Supervise 8 direct report Accounts Payable employees.
- Assist departments with assigned applications to maximize department performance and management decision-making.
- Work with personnel to ensure the budget codes are accurate and current.
- Work with Accounts Receivables/ Cashier’s Office department to ensure proper revenue reconciliation.
- Audit the processes to ensure the AP section utilizes the most efficient and effective methods necessary to accomplish the mission of the section
- Test applications within the new accounting system before the system went live
- Train new staff in Accounts Payable, Train division Managers on using the new Accounting System NCFS (North Carolina Financial System).
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Assists with special projects and other miscellaneous duties as assigned for the overall success and operation of the Budget and Finance Division and Agency.
- Provide one-on-one training with new employees
- Manage daily operations of the Accounts Payable section including the processing of approximately 6,700 invoices and 2,800 P-Card transactions monthly.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed a team of accounting staff, providing guidance and support to ensure accurate financial reporting.
- Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
Patient Account Representative
Wake Medical Health and Hospitals
Raleigh
09.2014 - Current
- Post payments and processed refunds.
- Review insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Patient registration includes entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing.
- Provide extraordinary and compassionate customer service to patients and family members presenting to the emergency department.
- Train new employees.
- Crosstrain in other departments/locations (Labor & Delivery, WakeMed COVID testing site, and WakeMed Urgent Care).
- Maintain accurate and up-to-date billing records.
- Ensure that the data collected allows for patient treatment to proceed without undue delay.
- Notarize legal documents from Magistrate for Mental health and combative patients, Scan all documents into patient medical chart
- Distribute WakeMed's Notice of Privacy Practices, Notice of Patient Rights and Responsibilities, and Financial Policy.
Accounting Technician II
North Carolina Department of Agriculture
Raleigh
02.2022 - 05.2024
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Audit and process both match and direct invoices, Audit and process travel reimbursements for staff and vendors, and make timely payments to vendors.
- Flag invoices for 1099 (For services only)
- Process invoices using the appropriate company, account, and center codes.
- Prepare budget revisions for year-end closing.
- Provide customer service to vendors regarding payments.
- Handle Accounts Payable activities for assigned divisions within the agency.
- Personal contact with vendors, division personnel and all levels of management
Patient Account Representative
WakeMed Urgent Care
Raleigh
01.2020 - 02.2023
- Scheduled patient appointments according to doctor’s availability
- Interact with patients, check them in for their appointments and coordinate follow up appointments.
- Accurately perform administrative duties required for patient registration, including entering demographic, insurance information and collecting copays.
- Responsible for collecting point of service payments and responsible for scheduling appointments
- Explained intake forms to new patients and processing payments after treatment.
- Managed appointments for staff members, ensuring that schedules are organized and efficient. Use scheduling software to keep track of availability.
- Handled scheduling of appointments and maintained accurate patient records with confidentiality and attention to detail
Overpayment Specialist
North Carolina Department of Commerce
Raleigh
04.2021 - 02.2022
- Followed all company policies and procedures to deliver quality work.
- Ensuring that all payments received are posted, secured, balanced, deposited, and documented according to USDOL standards.
- Provided excellent customer services external and internal.
- Prepared and distributed accounting reports daily to the Finance and Budget Department.
- Work closely with Bank of America using credit card transactions to determine if claimant pre-paid debit card is active or inactive.
- Placed stops on checks using Core Banking
- Resolved payment discrepancies and disputes on behalf of the company.
- Researched, analyzed, and correct any issues with lost/destroyed/stolen benefit payments.
- Maintained financial database for various accounts using excel spreadsheets.
Birth Registration Lead Worker
North Carolina Department of Health & Human
Raleigh
07.2017 - 04.2021
- Knowledgeable of North Carolina rules of general statute legal terminology; the court system practices; office management practices and procedures; communications and information processing technology; rules of grammar; and specialized program or division related information
- Evaluate, Prioritize, and file affidavits and court orders.
- Responsible for legal registration of births, deaths, marriages, and divorces
- Keyed Affidavits rapidly and accurately
- Examine, Prepare, and process legal documents such as: Affidavits, Amendments, Court Orders and Adoptions
- Seal birth certificates in accordance with NC General statutes.
- Make legal and statistical corrections on Birth Certificates
- Assemble exhibits, affidavits, and other legal documents.
- Maintain daily written communication and verbal interactions with the public, attorneys, registers of deeds, clerks of court and social services.
Garnishment Specialist
North Carolina Department of Revenue
Raleigh
10.2010 - 04.2015
- Conducted regular audits of garnishment files for accuracy and compliance, ensuring adherence to established guidelines.
- Collected and input garnishment data into ITAS and Garnishment lookup.
- Created payment vouchers to process the garnishment payments to credit the garnishee's account
- Demonstrated sound judgment when applying monies between various tax rates and penalties and interest.
- Researched and analyzed information submitted with payments to permit the proper application of the payment to the tax account.
- Attention to detail and accuracy which was vital to position.
- Used MS Word documents with company letterhead to mail confidential letters to taxpayers.
- Provided procedural information without giving legal advice.
- Reviewed incoming correspondence and process as appropriate
Education
High School Diploma -
Wake Technical Community College
Raleigh, NC08-2010
Associate of Applied Science - Accounting and Finance
Bryant & Stratton College
NYSkills
- Invoice processing
- Budget management
- Vendor management
- Financial reporting
- Data analysis
- Reconciliation
- Scheduling
- Microsoft Outlook, Word, Excel
- Epic, NCFS, core banking
- Notary public 3/9/2030
- Attention to detail
- Effective communication
Timeline
Accounts Payable Manager
North Carolina Department of Agriculture
05.2024 - Current
Accounting Technician II
North Carolina Department of Agriculture
02.2022 - 05.2024
Overpayment Specialist
North Carolina Department of Commerce
04.2021 - 02.2022
Patient Account Representative
WakeMed Urgent Care
01.2020 - 02.2023
Birth Registration Lead Worker
North Carolina Department of Health & Human
07.2017 - 04.2021
Patient Account Representative
Wake Medical Health and Hospitals
09.2014 - Current
Garnishment Specialist
North Carolina Department of Revenue
10.2010 - 04.2015
High School Diploma -
Wake Technical Community College
Associate of Applied Science - Accounting and Finance
Bryant & Stratton College
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