EVA SIMS
Fountain Inn,SC
Summary
Customer Service Specialist with over 20 years of extensive expertise in enhancing processes and managing customer relations. Adept at problem-solving, conflict resolution, and leveraging bilingual abilities to improve customer interactions.
Overview
14
14
years of professional experience
Work History
Debris Monitor
Thompsons Consulting Services
Anderson, South Carolina
10.2024 - 03.2025
- Observed safety protocols while performing field investigations related to hazardous materials found at job sites.
- Updated and maintained databases with current information in compliance with FEMA guidelines.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Title Specialist
Copart Inc.
Dallas, TX
02.2015 - 08.2024
- Oversaw customer interactions, ensuring high-quality service
- Boosted productivity by revamping operational processes
- Leveraged Copart's web portal to its full potential
- Lowered vehicle title processing errors through meticulous data scrutiny
Customer Service / Account Manager
Deal Depot
Greer, SC
12.2011 - 08.2014
- Managed customer relations, ensuring positive experiences
- Efficiently resolved all customer complaints
- Led cross-training initiatives for enhancing team versatility
- Backed-up office management and customer service roles
Customer Service Representative
Titlemax
12.2010 - 12.2011
- Managed daily upkeep of loan database
- Assessed applicant's financial health and creditworthiness
- Ensured strict adherence to federal and state lending compliance guidelines
Education
GED -
Golden Strip Learning Center
Greenville, SC01.2000
Skills
- Conflict resolution
- Problem solving
- Team player
- Bilingual
- Customer service
- Regulatory compliance
- Document management
Languages
- Spanish, Native
- English, Fluent
Timeline
Debris Monitor
Thompsons Consulting Services
10.2024 - 03.2025
Title Specialist
Copart Inc.
02.2015 - 08.2024
Customer Service / Account Manager
Deal Depot
12.2011 - 08.2014
Customer Service Representative
Titlemax
12.2010 - 12.2011
GED -
Golden Strip Learning Center
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