Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eva Smillie

Charleston,SC

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Coordinator

The Dewberry
02.2021 - Current
  • Promoted to support Senior Sales Manager by responding to inbound leads, creating contracts, conducting site tours, and assisting in negotiations
  • Team achieved a remarkable 42% increase in revenue over the previous year by proactively identifying, soliciting, and closing profitable group business
  • Independently negotiated and closed over 77 contracts, generating over $790,000 in group revenue
  • Developed strategic partnerships and marketing initiatives to increase group revenue in the SMERF Segment, resulting in long-standing relationships and repeat business
  • Coordinated and facilitated client engagement events and familiarization trips, drawing potential clients and vendors to the property
  • Managed administrative duties for the Sales and Events team by tracking new inquiries, managing department reporting, goal monitoring, and maintaining client database
  • Planned in-house meetings and events, coordinating and distributing BEO’s and group resumes inter-departmentally
  • Coordinated group rooming lists, billing, and miscellaneous needs with precision.

Concierge

The Dewberry
09.2020 - 02.2021
  • Represented and upheld 5-star luxury service standards from pre-arrival interactions through guest departure and follow up, anticipating and exceeding expectations
  • Maintained clear, professional, and concise communication with VIP guests, while providing friendly and personalized full concierge service
  • Actively worked in various hotel departments, gaining a holistic understanding of the operation, including guest services, housekeeping, front desk, banquets, valet, and dining outlets.

Wedding Planning Intern and Event Assistant

Bouquets and Bowties
12.2019 - 02.2021
  • Played a key role in event design and planning, contributing to the creation of event concepts and assisting in their successful implementation
  • Facilitated communication with vendors and clients, crafting detailed event timelines ensuring seamless execution
  • Managed and resolved event-related issues discreetly and efficiently, ensuring smooth event operations.

Event Assistant, Manager, Server

The Wickliffe House
02.2018 - 09.2020
  • Assisted event coordinators with pre-function preparations, ensuring all events ran smoothly and exceeded clients' expectations
  • Trained, managed, and supervised catering staff, ensuring top-notch service during events.

Events Planning Intern

L'Association France-Amériques
05.2018 - 07.2018
  • Managed English/French translation, enabling seamless interactions with Francophone clientele
  • Organized charity Tambola for the Association’s annual International Garden Party

Education

Bachelor of Science - Hospitality & Tourism Management

College of Charleston
Charleston, SC
05.2020

Skills

  • Proficient in French language
  • Experience with Delphi, Tripleseat, Infor HMS, CVENT, Alice, and Microsoft platforms

Certification

  • "Dewberry Teammate of the Year 2021" award
  • 1st Place ServisFirst Bank HTMT Capstone Pitch Deck Competition (Spring 2020)
  • HTM Department Merit Award Recipient, College of Charleston


Personal Interests

  • Travel
  • Hiking + backpacking
  • Baking
  • Painting

Timeline

Sales Coordinator

The Dewberry
02.2021 - Current

Concierge

The Dewberry
09.2020 - 02.2021

Wedding Planning Intern and Event Assistant

Bouquets and Bowties
12.2019 - 02.2021

Events Planning Intern

L'Association France-Amériques
05.2018 - 07.2018

Event Assistant, Manager, Server

The Wickliffe House
02.2018 - 09.2020

Bachelor of Science - Hospitality & Tourism Management

College of Charleston

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Eva Smillie