Eva Sundberg
Denver,CO
Summary
Equipped with 6 years of mixed-methods UX research experience, and 9 years of research experience overall, I'm passionate about creating complex products that are in line with user needs. Have demonstrated expertise in leading end-to-end qualitative and mixed-methods research studies at all phases of product development, from discovery to delivery. Well regarded for crafting compelling insights and design recommendations that improve user satisfaction by 40%. Ready to bring deep empathy for users and compelling design narratives to provide intuitive and easy-to-use interfaces.
Overview
6
6
years of professional experience
Work History
Contract Research Analyst
At Large
09.2023 - Current
- Leveraging my UX-driven mindset to uncover nuanced market insights and collaborate with brands and products to chart strategic development roadmaps to ensure brands and products can move in impactful and ethical directions.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
Senior UX Researcher
Dope Labs
06.2021 - 09.2023
- One of four Senior UXRs on the Google client team, collaborating with cross-functional stakeholders to conduct product research on flagship Google products.
- Collaborated closely with UI designers to create visually appealing interfaces grounded in solid usability principles.
- Streamlined product design process through effective collaboration with cross-functional teams, ensuring seamless integration of UX research findings.
- Initiated regular A/B testing protocols to validate design hypotheses, leading to more effective feature releases.
- Spearheaded in-depth user interviews, gathering valuable insights to inform product development decisions.
- Built and maintained a comprehensive repository of UX research artifacts, ensuring easy access to valuable information for all team members.
- Contributed to the evolution of company-wide UX practices through ongoing education efforts and thought leadership activities.
UX Researcher
DreamKit
11.2018 - 05.2021
- Sole UX researcher working in start-up environment to develop and ship mobile application to create and support an employment pipeline between unhoused youth and local employers.
- Mentored junior UX researchers, fostering a culture of continuous learning and professional growth within the team.
- Increased overall usability of digital products by implementing data-driven design improvements based on user feedback.
- Influenced product strategy by synthesizing user needs into actionable insights for executive decision-makers.
- Developed a systematic approach to analyzing user behavior, aiding in the identification of key pain points and opportunities for improvement.
- Spearheaded in-depth user interviews, gathering valuable insights to inform product development decisions.
Junior UX Researcher
Transition Clinic Network
06.2018 - 01.2020
- UX researcher on an established academic team housed within the Yale School of Medicine working to develop a mobile application for community health workers (CHWs) to better serve citizens returning from incarceration.
- Championed remote usability testing strategies as an efficient means of gathering candid feedback from geographically dispersed users.
- Advocated for the importance of iterative design, championing a culture of continuous improvement within the product development process.
- Facilitated productive workshops that fostered ideation among participants, resulting in innovative solutions to complex UX challenges.
- Played a pivotal role in driving digital accessibility initiatives, ensuring all users could seamlessly interact with company products regardless of ability or device type.
Education
MPH - Social & Behavioral Sciences - Social & Behavioral Sciences
Yale University
New Haven, CT05.2021
BS - Microbiology - Microbiology & Psychology
University of Minnesota
Minneapolis, MN05.2018
Skills
- Qualitative Research
- Mixed Methods Research
- Usability Testing
- User Interviews & Focus Groups
- Card Sorting
- A/B Testing
- Contextual Inquiry
- Diary Studies
- Survey Design
- Persona Development
- Journey Mapping
- Data Analysis
- Design Tools (Figma, Miro, Canva)
- Stakeholder Alignment
- Cross-functionality
- Creative Problem Solving
- Effective Communication
- Product Equity & Inclusion
- Strong analytical skills
- Microsoft Excel
- Project Management
- Data Analytics
- Analysis Tools (Dovetail, Dscout, R, Qualtrics, Google Analytics)
Timeline
Contract Research Analyst
At Large
09.2023 - Current
Senior UX Researcher
Dope Labs
06.2021 - 09.2023
UX Researcher
DreamKit
11.2018 - 05.2021
Junior UX Researcher
Transition Clinic Network
06.2018 - 01.2020
MPH - Social & Behavioral Sciences - Social & Behavioral Sciences
Yale University
BS - Microbiology - Microbiology & Psychology
University of Minnesota
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