Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Thornton

Hampton,GA

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

CSM

Loomis Armored
02.2021 - 07.2022

. Verifying the cash from the vault, paying attention to the amounts being placed in each bag and container.

. Placing the name of the bank on the correct bags.

. Making sure the correct amount of cash in place in the bank.

Preparing the bags to be deliver in a timing matter.

. Collaborated with upper management to improve productivity.

CSM

ATM Response
01.2021 - 07.2021

. Verifying the cash from the vault, paying attention to the amounts being placed in each bag and container.

. Placing the name of the bank on the correct bags.

. Making sure the correct amount of cash in place in the bank.

Preparing the bags to be deliver in a timing matter.

Teller Associate

Wells Fargo
03.2015 - 12.2018
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Food Service Director

Trinity Food Services
12.2003 - 06.2014
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.

Assistant Store Manager

Rentway
11.1999 - 07.2003
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

No Degree - Computer And Information Sciences

Laney College
Oakland, CA

No Degree - Medical Billing Specialist

U.S. Career Institute
Fort Collins, CO
06.2015

No Degree - Food Inspection

American Correctional Accreditation
Decatur, GA
01.2008

High School Diploma -

Griffin High School
Griffin, GA
05.1978

Skills

Accurate money handling

Security compliance

Safe and vault operation

Strong sense of banking ethics

Cross-selling expertise

Cost Management

Staff Training

Payrolls

Timeline

CSM

Loomis Armored
02.2021 - 07.2022

CSM

ATM Response
01.2021 - 07.2021

Teller Associate

Wells Fargo
03.2015 - 12.2018

Food Service Director

Trinity Food Services
12.2003 - 06.2014

Assistant Store Manager

Rentway
11.1999 - 07.2003

No Degree - Computer And Information Sciences

Laney College

No Degree - Medical Billing Specialist

U.S. Career Institute

No Degree - Food Inspection

American Correctional Accreditation

High School Diploma -

Griffin High School
Eva Thornton