Eva Tolentino

As a Customer Care Representative, I am a trusted advisor and educator on health care related inquires. guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.

Flexible and quick learner, willing to adapt to changing customer and business needs.

I have strong work ethic and sense of responsibility to my teammates and the members, demonstrated by meeting the member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.

I’m a composed individual able to multi-task, navigating multiple computer applications and work efficiently while communicating and serving the custome

• Created customized reports based on specific criteria using advanced reporting tools
• Conducted detailed analysis of data from various sources, spreadsheets, and reports
• Developed an in-depth knowledge of the ICQA system and processes, enabling me to make informed decisions when solving problems
• Developed and maintained inventory management policies and procedures
• Analyzed inventory data to identify trends and potential improvements
• Identified quality problems and recommended solutions.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.