Eva Valentin

• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Served as Non Commissioned Officer multiple in units developing and enforcing safety policies and procedures to ensure compliance with Army regulations.
• Developed and implemented quarterly training plan to train and develop Soldiers to meet and exceed mission standards.
• Led and supervised a platoon of more than 50 soldiers, providing guidance, mentorship, and fostering positive team culture to accomplish successful missions across multiple countries.

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• Composed and disseminated correspondence, conducted briefings, and maintained standard operating procedures to provide clear guidance to leaders and team members.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.