EVA VILLALVAZO
Victoria's Secret & Co.
Buena Park,CA
1
Language
13
years of professional experience
Dynamic and results-driven Leader with a proven track record of delivering exceptional customer and associate experiences to drive top-line sales and KPI growth. Values-based leader skilled in coaching, team development, and performance management. Adept at maintaining operational and visual standards, managing payroll, and ensuring merchandise availability.
Work History
Operations and Visual Manager
1 Year 5 Months- Lead daily store operations and visual execution, ensuring an elevated, customer-ready environment aligned with Alo’s brand standards.
- Oversee inventory accuracy, receiving, product flow, sell-through, replenishment, and back-of-house operations while identifying root causes and improving processes.
- Partner with the General/Store Manager on labor planning, scheduling, business reporting, budgets, sales planning, and key performance metrics.
- Drive visual merchandising standards using business performance data to optimize product presentation, customer experience, and sales-floor productivity.
- Lead, coach, and develop the Operations & Visual team through accountability, KPI-driven communication, talent development, recruitment, and succession planning.
- Create strategic schedules that align staffing and labor hours with business needs, product flow, and peak customer traffic.
- Collaborate cross-functionally to execute operational and visual initiatives, improve inventory and sales-floor KPIs, and maintain a safe, efficient, and brand-right store environment.
Customer Experience Manager
9 Years 3 Months- Lead and demonstrate company values, fostering a positive work environment
- Drive top-line sales growth through effective sales floor management and team coaching
- Develop and manage weekly schedules for team of 20+, optimizing staff coverage and productivity
- Oversee all store operations in the Store Manager's absence, ensuring seamless continuity of business
- Conduct associate observations and provide targeted coaching to improve performance
- Manage labor hours to optimize sales and profitability
- Maintain visual merchandising standards to enhance brand presentation
- Collaborate with Sales Leadership Teams to ensure seamless execution of brand initiatives
- Implement and enforce company policies and procedures
- Oversee floorset mapping, product launch support, onboarding, and shipment processing
Assistant Manager
3 Years 8 Months- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Support the implementation of visually appealing window displays, enhancing brand visibility and attracting customers
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Education
- Merchandise Marketing
Skills
Sales Leadership and Strategy
Team Development and Coaching
Performance Management
Visual Merchandising
Payroll Management
Operational Excellence
Customer Service Excellence
Cross-functional Collaboration
LANGUAGES
Spanish Fluent
Timeline
Operations and Visual Manager
Alo Yoga
04.2025 - CurrentRead More
Customer Experience Manager
Victoria's Secret & Co.
06.2017 - CurrentRead More
Assistant Manager
Bebe
09.2013 - 05.2017Read More
FIDM/Fashion Institute of Design & Merchandising
from Merchandise Marketing
Read More