EVA WANG
Honolulu,HI
Summary
Motivated IT professional with experience supporting MSP operations across diverse client environments. Brings strong troubleshooting, clear communication, and effective task prioritization to deliver reliable support in fast-paced environments. Experienced collaborating with cross-functional teams, maintaining technical documentation, and contributing to efficient service delivery and positive client outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
VPLS
Aiea, USA
07.2025 - Current
- Managed and prioritized service requests through the Ubersmith ticketing platform while maintaining SLAs and high customer satisfaction.
- Provided remote technical support across Microsoft 365, Active Directory, Windows, and client-specific applications in diverse environments using NinjaRMM, ScreenConnect, and RingCentral.
- Maintained and improved technical documentation and SOPs within ITBoost and IT Glue to streamline troubleshooting and improve team efficiency.
- Collaborated with cross-functional teams and escalation points to resolve complex technical issues and ensure successful client outcomes.
IT Support Specialist
Honolulu Museum of Art
Honolulu, USA
08.2023 - 02.2025
- Managed IT asset inventory and performed user account administration in Active Directory and Microsoft 365, including provisioning, deprovisioning, and access management through Freshdesk.
- Supported network operations by performing cable installations and connectivity diagnostics.
- Functioned as a CRM/Application Specialist, managing and optimizing the customer database, troubleshooting critical system issues, and collaborating with departments to improve user experience.
Skills
- Remote & Onsite Troubleshooting
- Active Directory & Microsoft 365 Administration
- Ticket Queue Management
- Technical Documentation
- Customer Service
- Adaptability in Fast-Paced Environments
Certification
- CompTIA Network+ Completed 08/2022
Validates networking knowledge: configuration, troubleshooting, and management of wired and wireless networks. Ensure network reliability and security. - CompTIA Security+ Completed 12/2022
Demonstrates core cybersecurity expertise: risk management, threat analysis, network security, and compliance. - CompTIA CySA+ Completed 05/2025
Focused on threat detection, incident response, and vulnerability management using security tools to strengthen organizational security posture.
Timeline
Technical Support Engineer
VPLS
07.2025 - Current
IT Support Specialist
Honolulu Museum of Art
08.2023 - 02.2025