Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Eva Whipple

Provo

Summary

Driven by a proactive approach and exceptional leadership, I excelled at the Missionary Training Center, enhancing department efficiency and fostering cross-departmental harmony. My tenure there honed my project management and technological skills, achieving significant improvements in department operations and team productivity.

Overview

8
8
years of professional experience

Work History

Media Department

Missionary Training Center (MTC)
01.2022 - Current
  • I have accomplished much in this department, and I would love to share those details in person that cannot fit on this paper.
  • Thrived in a variety of roles in the Media Department, starting off as a Secretary, then Head Secretary, Technician, Trainer, and most currently as Shift Lead.
  • Helped enforce department policies for all employees and help create or update department procedures to current needs.
  • Helped maintain good relations with other MTC departments, resolving conflict and offering thoughtful solutions to the Media Department leadership.
  • Helped keep technicians and secretaries operating productively and organized through effective event coordination to meet event/production needs.
  • Trained and mentored new secretaries and technicians to maximize department performance.
  • Spearheaded individual and team projects from department leadership, or proposed ideas to leadership of projects to help department operate more effectively.
  • Increased proficiency in Microsoft Office Suite (Outlook, Word, PPT, Teams, Excel, etc) in both Secretary and Technician roles.
  • Mastered professionalism in email, phone, and in person communications for event/production coordination.
  • Operated, troubleshooted, and continually learned about different A/V media technology and software for small day to day events and bigger productions.
  • Prepared employees for and administered Secretary and Technician tests to employees, following department guidelines.
  • As Head Secretary and Shift Lead, utilized Microsoft Office for content creation for better office organization or reports.
  • Gained valuable leadership with an opportunity to help manage the department for a 4 month period between supervisors, and trained the current supervisor.

Proselyting Missionary

The Church Of Jesus Christ Of Latter-day Saints
04.2020 - 11.2021
  • Volunteered in the Southern Colorado Region, centered in Colorado Springs for 18 months.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Trained 2 new missionaries on effective missionary lifestyle guidelines and both proselyting and teaching methods.
  • Prepared and delivered faith related presentations to church and community groups.
  • Organized service opportunities to help Colorado locals.
  • Effectively planned daily and weekly tasks, prioritizing higher needs over lesser.
  • Taught members of the community about the doctrine and beliefs of the church, answering their questions, and helping them with personal improvement goals.
  • Maintained religious records and documents.

Office Assistant

QWK.net, LLC
11.2016 - 04.2020
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff and assisting in-person guests to ensure the fiber-optic/IT needs of customers were met.
  • Collected payments and updated customer and business financial records daily, helping with other AR tasks as assigned.
  • Provided general housekeeping, worked on different office projects daily, ran errands as required, and on occasion, helped technicians with onsite network installations.

OIT Student Computer Support Specialist

Brigham Young University
09.2019 - 12.2019
  • Provided excellent service to university students and staff in a call center regarding their questions and issues with technology.
  • Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services, effectively communicating that to the university users to resolving the issue.
  • Maintained detailed documentation and resources regarding problem resolution for reference in future instances through an online ticketing system.


Education

General Education -

Brigham Young University
Provo, UT

High School Concurrent Enrollment -

Idaho State University
Idaho Falls, ID

High School Concurrent Enrollment -

College of Southern Idaho
Idaho Falls, ID

High School Diploma -

Idaho Falls High School
Idaho Falls, ID
2019

Skills

Proactive and Ambitious

Creative Problem Solving

Great Communication

Project and Team Management

Detail Oriented

Leadership Experience

Personable Customer Service

Calm in High-stress/Fast-paced Environments

Excellent Organization and Planning Experience

Technology Adept

Office Professionalism

Interests

Learning about languages, cultures, or people

Anything with music or the arts (discovering new artists, playing piano or violin, singing, anything crafty, etc)

Sitting down with a good book

Exploring the beautiful world we live in

Going to the gym

Spending time with friends and family


Timeline

Media Department

Missionary Training Center (MTC)
01.2022 - Current

Proselyting Missionary

The Church Of Jesus Christ Of Latter-day Saints
04.2020 - 11.2021

OIT Student Computer Support Specialist

Brigham Young University
09.2019 - 12.2019

Office Assistant

QWK.net, LLC
11.2016 - 04.2020

General Education -

Brigham Young University

High School Concurrent Enrollment -

Idaho State University

High School Concurrent Enrollment -

College of Southern Idaho

High School Diploma -

Idaho Falls High School

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Eva Whipple